ERP Business Analyst & Support
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Key skills for this role
About the Role
Al Marwan Group is seeking an ERP Business Analyst & Support to administer and support the corporate ERP platform, ensuring operational continuity. The role involves managing day-to-day ERP operations, business process support, vendor coordination, user support, training, and reporting.
Key Skills for This Role
Responsibilities
- Manage the day to day operation of the ERP system
- Configure users, roles, permissions, and security settings
- Ensure data accuracy and system integrity
- Coordinate system upgrades and testing
- Understand company business processes across all departments
- Analyze operational requirements and identify system improvements
- Recommend workflow automation opportunities
- Document business processes and system procedures
- Act as the primary point of contact between the company and the ERP software vendor
- Coordinate issue resolution with the vendor
- Track enhancement requests and software defects
- Provide first line support to ERP users
Requirements
- 3–5 years of ERP administration or ERP functional support
- Experience working with ERP vendors
- Experience in user training
- Experience gathering business requirements
- ERP system administration (Yardi)
- Strong understanding of business processes
- Microsoft SQL (Basic knowledge)
- Microsoft Excel (Advanced)
- Reporting tools (Power BI is an advantage)
- Basic understanding of databases
Full Job Posting
Who We Are
- Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by str
Job Summary
- The ERP Business Analyst & Support is tasked with the administration and technical support of the corporate ERP platform to maintain operational continuity. This position acts as the central point of contact connecting internal stakeholders and software providers, facilitating the integration of bus
Key Responsibilities
- Manage the day to day operation of the ERP system.
- Configure users, roles, permissions, and security settings.
- Ensure data accuracy and system integrity.
- Coordinate system upgrades and testing.
- Understand company business processes across all departments.
- Analyze operational requirements and identify system improvements.
- Recommend workflow automation opportunities.
- Document business processes and system procedures.
- Act as the primary point of contact between the company and the ERP software vendor.
- Coordinate issue resolution with the vendor.
- Track enhancement requests and software defects.
- Follow up on project timelines and deliverables.
Required Skills & Qualifications
- 3–5 years of ERP administration or ERP functional support.
- Experience working with ERP vendors.
- Experience in user training.
- Experience gathering business requirements.
- ERP system administration. (Yardi)
- Strong understanding of business processes.
- Microsoft SQL (Basic knowledge).
- Microsoft Excel (Advanced).
- Reporting tools (Power BI is an advantage).
- Basic understanding of databases.
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