ERP Business Analyst And Support
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Key skills for this role
About the Role
Al Marwan Group is seeking an ERP Business Analyst and Support to administer and support the corporate ERP platform. The role involves system administration, business process analysis, vendor coordination, user support, training, and reporting.
Key Skills for This Role
Responsibilities
- Manage the day to day operation of the ERP system
- Configure users, roles, permissions, and security settings
- Ensure data accuracy and system integrity
- Coordinate system upgrades and testing
- Understand company business processes across all departments and analyze operational requirements
- Recommend workflow automation opportunities
- Document business processes and system procedures
- Act as primary point of contact between the company and the ERP software vendor
- Coordinate issue resolution with the vendor and track enhancement requests
- Provide first line support to ERP users and troubleshoot functional issues
- Conduct ERP training sessions for new and existing employees
- Generate business reports and dashboards
Requirements
- 3–5 years of ERP administration or ERP functional support
- Experience working with ERP vendors
- Experience in user training
- Experience gathering business requirements
- ERP system administration (Yardi)
- Strong understanding of business processes
- Microsoft SQL (Basic knowledge)
- Microsoft Excel (Advanced)
- Reporting tools (Power BI is an advantage)
- Basic understanding of databases
Full Job Posting
Job Summary
- The ERP Business Analyst & Support is tasked with the administration and technical support of the corporate ERP platform.
- This position acts as the central point of contact connecting internal stakeholders and software providers.
Key Responsibilities
- Manage the day to day operation of the ERP system.
- Configure users, roles, permissions, and security settings.
- Ensure data accuracy and system integrity.
- Coordinate system upgrades and testing.
- Understand company business processes across all departments.
- Analyze operational requirements and identify system improvements.
- Recommend workflow automation opportunities.
- Document business processes and system procedures.
- Act as the primary point of contact between the company and the ERP software vendor.
- Coordinate issue resolution with the vendor.
- Track enhancement requests and software defects.
- Provide first line support to ERP users.
Required Skills & Qualifications
- 3–5 years of ERP administration or ERP functional support.
- Experience working with ERP vendors.
- Experience in user training.
- Experience gathering business requirements.
- ERP system administration (Yardi).
- Strong understanding of business processes.
- Microsoft SQL (Basic knowledge).
- Microsoft Excel (Advanced).
- Reporting tools (Power BI is an advantage).
- Basic understanding of databases.
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