Equipment Monitoring Operator - Operations Control Center
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Key skills for this role
About the Role
RTA seeks an Equipment Monitoring Operator to monitor bus drivers' behaviors and assets in bus stations. The role involves 24/7 availability, supervising RTA assets, issuing fines, and coordinating with the control center.
Key Skills for This Role
Responsibilities
- Monitor bus drivers' behaviors in the field within bus stations right of way
- Supervise and monitor RTA assets and penalize offenders with fines
- Monitor daily investors and strategic stakeholders to ensure task accomplishment
- Ensure cleanliness of buses and stations facilities daily
- Coordinate with control center on bus traffic schedule, accidents, and disruptions
- Receive drivers and customers observations and report to operations supervisor
- Conduct field training and support new staff in bus stations
- Monitor Health and Safety procedures and equipment of bus stations
Requirements
- High School education
- 0 2 years of working experience
- Basic computer literacy
- Fluent in English reading, writing and speaking
- Arabic is an advantage
Full Job Posting
Job Description
- Monitor buses drivers’ behaviors in the field within buses stations right of way.
- Availability 24/7 in all bus stations.
- Perform other related duties and responsibilities associated with the position.
- Supervise and monitor the assets of RTA and to ensure that non entitled users do not use them, and penalize the offenders through issuing them with fine in accordance with approved rules and instructions and regulations.
- Monitor daily the investors and strategic stakeholders to ensure the tasks accomplishment as agreed.
- Implement instructions and circulars and service change orders received form the management
- Ensure the cleanliness of buses and stations facilities daily according to the approved program for washing of buses.
- Full coordination with the control center on the schedule of bus traffic , reporting of accidents and disruption of buses on the station right of way and reporting on which affect the efficiency and effectiveness of the operation to maintain not affect the strategic goal (people Happiness ).
- Receive drivers and customers observations regarding stations service and report them to the operations supervisor for clarification as per instructions.
- Receive findings from drivers and customers in the stations and transfer them to the concerned department in accordance with the procedures.
- Inform direct Operations supervisor in Bus Stations on any matter which could lead to improve quality of service provided.
- Conduct field training and support new staff working in bus stations to improve and provide best services to customers.
Qualifications
- High School
Skills
- Good listener and communicator who effectively conveys information verbally and in writing.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Basic Computer literate performer
- 0 2 years of working experience
- Fluent in English reading, writing and speaking. Arabic will be an advantage
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