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Enterprise Customer Implementation Manager
Gorgias
Toronto, CAN
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
AI AgentProject ManagementData MigrationAPIsIntegrationsCustom Builds
Free
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Role Overview
The Enterprise Customer Implementation Team at Gorgias works with our highest GMV merchants.
Each implementation is truly custom based on the merchant’s business processes, procedures, and workflows.
The team is successful when launches occur on time and merchants are promoters of Gorgias at the end of their implementation - excited to continue their customer journey with us.
The team is responsible for both Helpdesk and AI Agent adoption and custom implementations.
As AI becomes central to how merchants support their customers, we’re at the forefront of helping our largest, most complex businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one.
Key Skills for This Role
AI AgentProject ManagementData MigrationAPIsIntegrationsCustom Builds
Full Job Posting
About The Team
The Enterprise Customer Implementation Team at Gorgias works with our highest GMV merchants.
Each implementation is truly custom based on the merchant’s business processes, procedures, and workflows.
The team is successful when launches occur on time and merchants are promoters of Gorgias at the end of their implementation - excited to continue their customer journey with us.
The team is responsible for both Helpdesk and AI Agent adoption and custom implementations.
As AI becomes central to how merchants support their customers, we’re at the forefront of helping our largest, most complex businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one.
What You’ll Do
- Drive each of your merchants to a successful launch, supporting them from the sales journey through post-launch.
- Build an organized work-back schedule and timeline covering all key items needed to bring the merchant live, building trust and gaining buy-in early.
- Project manage cross-functional partners and workstreams to ensure successful go-live dates, such as custom builds (e.g., custom AI Agent actions, integrations).
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