ashby
FullStack Engineer
Gorgias
Belgrade, USA
Full-time
Mid · 4+ years experience
Hybrid
EUR 700 / month
Discovered 1 weeks ago
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Free
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The teams you could be joining
Realtime Communication Team Powers the core ticket processing pipeline underpinning Gorgias's helpdesk, owns real-time event fanout to internal applications (including our AI Agent) and third-party integrations. The team also maintains and develops voice and SMS channels. Messaging Team Owns the core asynchronous messaging infrastructure within Gorgias, enabling agents to manage customer conversations across email, chat, and social channels, it's both the gateway and proxy between Gorgias and the outside world. Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.
In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.
Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones Conversational Platform Analytics: delivers dashboard-ready insights within the helpdesk and via API, enabling CX managers to evaluate both human and AI agent performance, uncover gaps, and drive continuous improvement. As a Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.
What You’ll Do
Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.
Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.
Collaborate across teams to integrate AI-driven features into our customer support ecosystem.
Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions
Contribute to strategic decision-making on system design, best practices, and long-term scalability.
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