ashby
Director, Content Marketing
Gorgias
Toronto, CAN
Full-time
Director
Discovered 1 weeks ago
Free
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Support is usually a cost center. The best ecommerce brands treat it as a growth channel. Gorgias is how they do it.
We built the helpdesk for ecommerce: email, chat, voice, SMS, and social in one place, with AI built in. AI Agent resolves conversations on its own, and the Shopping Assistant turns shopper questions into sales. Merchants get faster support and more revenue from the teams they already have.
More than 17,000 merchants run on Gorgias; brands like Steve Madden, Decathlon, Psycho Bunny, and Glossier. We're on our way to $100M in annual recurring revenue, and the story that got us here is only beginning to be told; that’s where you come in.
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Overview
Support is usually a cost center. The best ecommerce brands treat it as a growth channel. Gorgias is how they do it.
We built the helpdesk for ecommerce: email, chat, voice, SMS, and social in one place, with AI built in. AI Agent resolves conversations on its own, and the Shopping Assistant turns shopper questions into sales. Merchants get faster support and more revenue from the teams they already have.
More than 17,000 merchants run on Gorgias; brands like Steve Madden, Decathlon, Psycho Bunny, and Glossier. We're on our way to $100M in annual recurring revenue, and the story that got us here is only beginning to be told; that’s where you come in.
About Content Marketing
As Director, Content Marketing, reporting to the VP of Marketing, you'll own content at Gorgias: brand, thought leadership, social, and community.
Content has done its job here. The blog, the research, the customer stories — they built a brand 17,000 merchants recognize. But we're not the company we were when most of it was written. The product is evolving, the ICP is shifting, and AI is changing how we work. We're an AI-first platform moving upmarket, and the content hasn't caught up. Your job is to rebuild the program for that next chapter: a sharper strategy, a clearer voice, more amplification, and AI-powered production that lets a small team ship like a big one.
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