ashby
Machine Learning Engineer
Gorgias
Paris, USA
Full-time
Mid · 5+ years experience
Discovered 1 weeks ago
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Full Job Posting
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey.
Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience
effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive.
As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
🤖 About the Machine Learning Team
Join our Machine Learning team, where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers.
Our mission is to make these experiences effortless for everyone involved.
Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support.
Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!
As a company:
We serve 15K+ e-commerce businesses.
We handle 1M+ merchant-shopper interactions per day.
We recently raised a $30 million Series C ( Crunchbase article ).
The machine learning solutions we have built are already embedded in the product:
A state-of-the-art agentic LLM pipeline that crafts answers and executes e-commerce actions, bringing value to both Gorgias and our customers at scale.
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