Enterprise Account Manager
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Key skills for this role
About the Role
Swish Maintenance is seeking an Enterprise Account Manager to maintain and grow relationships with strategically important large customers. The role involves developing strategic account plans, achieving sales targets, and coordinating internal teams.
Key Skills for This Role
Responsibilities
- Establish productive relationships with senior decision makers and key stakeholders within assigned enterprise accounts
- Develop understanding of each customer's business, organizational structure, and long term objectives
- Identify opportunities to expand revenue, service offerings, and share of wallet across customer business units
- Lead strategic account planning process including financial targets and growth opportunities
- Coordinate involvement of internal teams to meet account objectives
- Act as primary point of contact for assigned accounts and ensure internal alignment
- Develop and deliver customer presentations, business reviews, and proposals
- Meet assigned targets for profitable sales, gross margin, customer retention, and account growth
- Maintain accurate pipeline and provide regular account forecasts and performance reporting
- Identify and address account risks and service concerns
Requirements
- Post secondary education in Sales, Marketing, Business, or related field is an asset
- 3 to 5 years of relevant sales or account management experience with proven track record
- Experience managing large, complex, or strategically important customer accounts
- Strong business development, negotiation, and commercial management capabilities
- Ability to develop strategic account plans and execute growth initiatives
- Excellent communication, interpersonal, presentation, and relationship management skills
- Strong analytical, forecasting, and problem solving skills
- Valid driver's license and satisfactory driver's abstract (for roles involving company vehicle)
Full Job Posting
About Swish
- Swish is a Canadian family owned company since 1956, providing cleaning supplies and equipment.
- The Enterprise Account Manager maintains and grows relationships with strategically important large customers.
Key Responsibilities
- Establish productive relationships with senior decision makers and key stakeholders.
- Develop understanding of each customer's business and long term objectives.
- Identify opportunities to expand revenue and share of wallet.
- Lead strategic account planning process.
- Coordinate internal teams to meet account objectives.
- Act as primary point of contact for assigned accounts.
- Develop and deliver customer presentations and proposals.
- Meet assigned targets for sales, margin, retention, and growth.
- Maintain accurate pipeline and provide forecasts.
- Identify and address account risks.
What You Bring
- Post secondary education in Sales, Marketing, Business, or related field is an asset.
- 3 to 5 years of relevant sales or account management experience.
- Experience managing large, complex customer accounts.
- Strong business development and negotiation capabilities.
- Ability to develop strategic account plans.
- Excellent communication and presentation skills.
- Strong analytical and problem solving skills.
What We Offer
- Salary range CAD 80,000 to CAD 105,000.
- Annual performance bonus eligibility.
- 3 weeks vacation starting.
- Company paid Extended Health & Dental Care.
- Company contributions to RRSP.
- Employee & Family Assistance Program.
- Rewards & Recognition program.
- Employee discounts.
- Unlimited training and development.
Role Information
- Location: Ontario, aligned to a Swish branch location.
- Existing vacancy.
- Equal opportunity employer.
- Accommodation available upon request.
- Background screening required.
- AI used in initial screening; final decisions by humans.
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