Enterprise Account Manager
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Key skills for this role
About the Role
Swish Maintenance seeks an Enterprise Account Manager to maintain and grow relationships with large, complex customers. The role requires 3-5 years of sales or account management experience, a proven track record of achieving targets, and strong business development skills.
Key Skills for This Role
Responsibilities
- Establish productive, professional relationships with senior decision makers, executive sponsors, procurement leaders, and other key stakeholders within assigned enterprise accounts
- Develop a strong understanding of each customer’s business, organizational structure, operational priorities, challenges, and long term objectives
- Identify opportunities to expand revenue, service offerings, geographic coverage, account penetration, and share of wallet
- Lead the strategic account planning process, including development of customer priorities, financial targets, growth opportunities, risks, and key milestones
- Coordinate involvement of internal resources to meet account objectives and customer expectations
- Act as primary point of contact for assigned accounts and ensure internal teams are aligned on customer requirements
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Lead solution development efforts that address immediate customer requirements and support long term strategic objectives
- Develop and deliver customer presentations, business reviews, proposals, and recommendations to senior stakeholders
- Lead discussions and support negotiation and execution of customer agreements
- Meet assigned targets for profitable sales, gross margin, customer retention, account growth, and other strategic objectives
- Maintain accurate pipeline and provide regular account forecasts, activity updates, and performance reporting
Requirements
- Post secondary education in Sales, Marketing, Business, or related field is considered an asset
- 3 to 5 years of relevant sales or account management experience, with a proven track record of achieving sales and growth targets
- Experience managing large, complex, or strategically important customer accounts
- Demonstrated ability to build relationships and influence stakeholders at senior and executive levels
- Strong business development, negotiation, and commercial management capabilities
- Ability to develop strategic account plans, establish performance targets, and execute growth initiatives
- Strong leadership and cross functional coordination skills
- Excellent communication, interpersonal, presentation, and relationship management skills
- Strong analytical, forecasting, and problem solving skills
- Strong financial and commercial awareness
Full Job Posting
About the Role
- The Enterprise Account Manager is responsible for maintaining, growing, and expanding relationships with strategically important, large and complex customers.
- Reporting to the Director of Enterprise Accounts, this role manages senior level customer relationships, identifies opportunities across multiple business units and locations, and leads the development of strategic account plans.
- The Enterprise Account Manager is responsible for achieving sales and gross margin targets while coordinating internal teams to deliver solutions that meet customers’ operational and long term business needs.
Key Responsibilities
- Establishes productive, professional relationships with senior decision makers, executive sponsors, procurement leaders, operational contacts, and other key stakeholders within assigned enterprise accounts.
- Develops a strong understanding of each customer’s business, organizational structure, operational priorities, challenges, and long term objectives.
- Identifies opportunities to expand revenue, service offerings, geographic coverage, account penetration, and share of wallet across customer business units and locations.
- Maintains a strong growth and business development focus within both existing and prospective enterprise accounts.
- Leads the strategic account planning process, including the development of customer priorities, financial targets, growth opportunities, risks, and key milestones over one and three year periods.
- Coordinates the involvement of Business Development Managers, Customer Development Managers, Operations, Customer Service, management, and other internal resources to meet account objectives and customer expectations.
- Acts as the primary point of contact for assigned accounts and ensures internal teams are aligned on customer requirements, commitments, and priorities.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that address immediate customer requirements and support long term strategic objectives.
- Develops and delivers customer presentations, business reviews, proposals, and recommendations to senior stakeholders.
- Leads discussions and supports the negotiation and execution of customer agreements.
- Meets assigned targets for profitable sales, gross margin, customer retention, account growth, and other strategic objectives.
What You Bring
- Post secondary education in Sales, Marketing, Business, or a related field is considered an asset.
- A recognized sales designation or professional certification through an accredited association is considered an asset.
- 3 to 5 years of relevant sales or account management experience, with a proven track record of achieving sales and growth targets.
- Experience managing large, complex, or strategically important customer accounts.
- Relevant industry experience is preferred.
- Demonstrated ability to build relationships and influence stakeholders at senior and executive levels.
- Strong business development, negotiation, and commercial management capabilities.
- Ability to develop strategic account plans, establish performance targets, and execute growth initiatives.
- Strong leadership and cross functional coordination skills.
- Excellent communication, interpersonal, presentation, and relationship management skills.
- Ability to understand complex customer requirements and develop practical, value based solutions.
- Strong analytical, forecasting, and problem solving skills.
Job Details & What We Offer
- Salary Range: CAD 80,000 to CAD 105,000
- Variable compensation: Annual performance bonus eligibility
- Vacation: Starting at 3 weeks
- Company paid Extended Health & Dental Care
- Company contributions to a Registered Retirement Savings Plan (RRSP)
- Employee & Family Assistance Program (EFAP)
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