Customer Development Manager
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Key skills for this role
About the Role
Swish Maintenance seeks a Customer Development Manager to build customer partnerships and drive business growth in the Greater Vancouver Area. The role involves sales strategy, account management, and solution-based program development.
Key Skills for This Role
Responsibilities
- Understand and articulate Swish’s Value Proposition to customers, providing solutions to grow profitable sales
- Develop and maintain strong relationships with assigned customers
- Maximize revenue for designated account packages by growing sales within existing accounts, expanding customer contacts, and identifying new opportunities
- Understand and remain responsive to changing customer needs and objectives
- Develop and implement account penetration strategies, including regular business reviews for key customers
- Achieve gross margin profit targets and maintain a healthy sales pipeline for forecasting
- Maintain customer sales activity in the CRM tool to develop sales plans
- Support vendor programs and internal marketing initiatives
- Provide written programs and demos as required by customers
- Maintain in depth product knowledge of all Swish lines of business to provide effective solutions
- Ensure the timely and successful delivery of solutions according to customer needs
- Work closely with Business Development Managers to onboard and support new customers
Requirements
- Minimum of 3 years of prior B2B sales experience with a proven track record
- Self motivated, with a desire to achieve goals beyond requirements
- Business and financial acumen regarding sales forecasting, opportunity management, and customer planning
- Ability to articulate business drivers and understand total cost of ownership concepts
- Ability to utilize sales processes to uncover objections and determine appropriate solutions
- Proven ability to manage a designated territory to maximize revenue growth
- Demonstrated presentation and communication skills
- Strong negotiation and influencing skills
- Strong computer skills and ability to work with technical concepts
- Valid Class 5 driver’s licence with a reliable personal vehicle for frequent business travel
- Post secondary education preferred or relevant experience
Full Job Posting
About the Role
- The Customer Development Manager plays a key role in building lasting customer partnerships and driving meaningful business growth.
- Serves as the primary point of contact for key decision makers, leading the sales process from strategy through implementation.
- Develops customized, solution based programs that meet the unique needs of each customer.
Key Responsibilities
- Understand and articulate Swish’s Value Proposition to customers, providing solutions to grow profitable sales.
- Develop and maintain strong relationships with assigned customers.
- Maximize revenue for designated account packages by growing sales within existing accounts, expanding customer contacts, and identifying new opportunities.
- Understand and remain responsive to changing customer needs and objectives.
- Develop and implement account penetration strategies, including regular business reviews for key customers.
- Achieve gross margin profit targets and maintain a healthy sales pipeline for forecasting.
- Maintain customer sales activity in the CRM tool to develop sales plans.
- Support vendor programs and internal marketing initiatives.
- Provide written programs and demos as required by customers.
- Maintain in depth product knowledge of all Swish lines of business (KLFP, Equipment, and Chemical) to provide effective solutions.
- Ensure the timely and successful delivery of solutions according to customer needs.
- Work closely with Business Development Managers to onboard and support new customers.
What You Bring
- Minimum of 3 years of prior B2B sales experience with a proven track record.
- Self motivated, with a desire to achieve goals beyond requirements.
- Business and financial acumen regarding sales forecasting, opportunity management, and customer planning.
- Ability to articulate business drivers and understand total cost of ownership concepts.
- Ability to utilize sales processes to uncover objections and determine appropriate solutions.
- Proven ability to manage a designated territory to maximize revenue growth.
- End use market experience (education, healthcare, facilities management, hospitality, or government) is an asset.
- Demonstrated presentation and communication skills.
- Strong negotiation and influencing skills.
- Strong computer skills and ability to work with technical concepts.
- Valid Class 5 driver’s licence with a reliable personal vehicle for frequent business travel.
- Post secondary education preferred or relevant experience.
Job Details & What We Offer
- Location: Delta, BC Territory: Greater Vancouver Area.
- Salary Range: CAD 65,000 CAD 80,000 annually.
- Variable compensation: Annual performance bonus/commission eligibility.
- Vacation: Starting at 3 weeks.
- Company paid Extended Health & Dental Care.
- Company contributions to a Registered Retirement Savings Plan (RRSP).
- Employee & Family Assistance Program (EFAP).
- Rewards & Recognition program.
- Access to hundreds of employee discounts.
- Unlimited training and development.
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