Customer Development Manager
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Key skills for this role
About the Role
Swish Maintenance seeks a Customer Development Manager to build lasting customer partnerships and drive business growth in the Greater Vancouver Area. The role involves developing solution-based programs, managing key accounts, and achieving sales targets.
Key Skills for This Role
Responsibilities
- Understand and articulate Swish’s Value Proposition to customers, providing solutions to grow profitable sales
- Develop and maintain strong relationships with assigned customers
- Maximize revenue for designated account packages by growing sales within existing accounts, expanding customer contacts, and identifying new opportunities
- Develop and implement account penetration strategies, including regular business reviews for key customers
- Achieve gross margin profit targets and maintain a healthy sales pipeline for forecasting
- Maintain customer sales activity in the CRM tool to develop sales plans
- Support vendor programs and internal marketing initiatives
- Provide written programs and demos as required by customers
- Maintain in depth product knowledge of all Swish lines of business to provide effective solutions
- Ensure the timely and successful delivery of solutions according to customer needs
- Work closely with Business Development Managers to onboard and support new customers
Requirements
- Minimum of 3 years of prior B2B sales experience with a proven track record
- Business and financial acumen regarding sales forecasting, opportunity management, and customer planning
- Valid Class 5 driver’s licence with a reliable personal vehicle for frequent business travel
- Post secondary education preferred or relevant experience
Full Job Posting
About Swish
- Swish is a proudly Canadian, family owned company that has been operating since 1956. We are Canada’s source for high quality cleaning supplies and equipment.
About the Role
- The Customer Development Manager plays a key role in building lasting customer partnerships and driving meaningful business growth. Serving as the primary point of contact for key decision makers, this role leads the sales process from strategy through implementation while developing customized, sol
Key Responsibilities
- Understand and articulate Swish’s Value Proposition to customers, providing solutions to grow profitable sales.
- Develop and maintain strong relationships with assigned customers.
- Maximize revenue for designated account packages by growing sales within existing accounts, expanding customer contacts, and identifying new opportunities.
- Understand and remain responsive to changing customer needs and objectives.
- Develop and implement account penetration strategies, including regular business reviews for key customers.
- Achieve gross margin profit targets and maintain a healthy sales pipeline for forecasting.
- Maintain customer sales activity in the CRM tool to develop sales plans.
- Support vendor programs and internal marketing initiatives.
- Provide written programs and demos as required by customers.
- Maintain in depth product knowledge of all Swish lines of business (KLFP, Equipment, and Chemical) to provide effective solutions.
- Ensure the timely and successful delivery of solutions according to customer needs.
- Work closely with Business Development Managers to onboard and support new customers.
What You Bring
- Minimum of 3 years of prior B2B sales experience with a proven track record.
- Self motivated, with a desire to achieve goals beyond requirements.
- Business and financial acumen regarding sales forecasting, opportunity management, and customer planning.
- Ability to articulate business drivers and understand total cost of ownership concepts.
- Ability to utilize sales processes to uncover objections and determine appropriate solutions.
- Proven ability to manage a designated territory to maximize revenue growth.
- End use market experience (education, healthcare, facilities management, hospitality, or government) is an asset.
- Demonstrated presentation and communication skills.
- Strong negotiation and influencing skills.
- Strong computer skills and ability to work with technical concepts.
- Valid Class 5 driver’s licence with a reliable personal vehicle for frequent business travel.
- Post secondary education preferred or relevant experience.
Job Details & What We Offer
- Location: Delta, BC Territory: Greater Vancouver Area.
- Salary Range: CAD 65,000 CAD 80,000 annually.
- Variable compensation: Annual performance bonus/commission eligibility.
- Vacation: Starting at 3 weeks.
- Company paid Extended Health & Dental Care.
- Company contributions to a Registered Retirement Savings Plan (RRSP).
- Employee & Family Assistance Program (EFAP).
- Rewards & Recognition program.
- Access to hundreds of employee discounts.
- Unlimited training and development.
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