Engineer, Reporting & Control, Water Workforce Management

Job Summary

General Responsibilities

• **Policy, Procedures, Process and Systems**
• Follow the operational strategy in compliance with group delegation of authority policy.
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• **Reporting**
• Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization’s requirements in a timely manner.

Job Specific Responsibilities

• Maintain accuracy and reliability of digital dashboards and workforce KPIs in alignment with Smart Workforce Management system requirements.
• Develop and generate scheduled and ad-hoc reports on workforce utilization, efficiency, and performance trends.
• Provide analytics insights to support resource optimization, training needs, and operational planning.
• Ensure reports align with management standards and support internal/external audits and performance reviews.
• Design, develop, and maintain Power BI or similar dashboards reflecting real-time workforce deployment and task performance.
• Support workforce forecasting, scenario modeling, and shift optimization analyses.
• Collaborate with IT and data governance teams to maintain secure, scalable reporting systems.
• Analyze workforce KPIs to identify productivity gaps and recommend performance improvement actions.
• Assist in preparing quarterly and annual workforce performance reviews and benchmarking reports.
• Manage integration and reporting interfaces between Smart Workforce Management tools, CMMS (Maximo), and scheduling systems.

HSE, Security, and Risk Protocols

• *The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:*
• Taking reasonable care of their own health, safety, and security.
• Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
• Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
• Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
• Report all HSE and security incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.
• Comply with company HSE and security protocols.
• Report anomalies or data discrepancies that may impact operational safety or workforce tracking accuracy.

People Management Responsibilities

• **Leadership**
• Actively participate in continuous improvement and professional development activities. Support decisions made with integrity and transparency, always aligning with the entity's goals.
• **Talent Management**
• Engage in talent development programs aimed at enhancing skills and supporting career progression. Contribute to a team culture that is connected to the organization's larger purpose.
• **Culture**
• Uphold and promote the organization's values within the team. Foster a collaborative and innovative work environment through active participation and support.
• **Communication**
• Support informed decision-making within the team. Contribute to clear and effective communication, ensuring alignment with organizational objectives and facilitating smooth information flow up and down the chain.

Competencies

• Data analytics and visualization (Power BI, Tableau, or equivalent)
• CMMS/Smart Workforce Management systems proficiency
• Understanding of workforce optimization models
• Strong analytical and reporting skills
• Collaboration and communication skills

Essential Requirements

• Bachelor’s degree in Engineering or equivalent
• Minimum 5 years of experience in reporting, analytics, or workforce planning within a utilities or industrial O&M environment

Desired Requirements

• Experience with digital transformation projects or smart workforce platforms
• Proficiency in SQL, Power BI, or similar data tools