Engineer IT Service Desk
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Service Desk is the Company’s single point of contact for all IT & Network related outages, Provide first line technical support to internal staff, The Service Desk Engineer.
Key Skills for This Role
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over phone or email
- Resolve or escalate customer reported Incidents and Service Requests and log them in the service desk tool
- Perform remote troubleshooting through diagnostic techniques
- Direct unresolved issues to the next level of support resolver group
Requirements
- Excellent verbal and written communication skills
- Troubleshooting skills and thorough knowledge of products, services, tools, and Service Management processes
- Ability to perform remote troubleshooting
Full Job Posting
Overview
- The Service Desk is the Company’s single point of contact for all IT & Network related outages.
- Provide first line technical support to internal staff.
- The Service Desk Engineer is responsible for analyzing and distributing the trouble tickets to the appropriate technology team.
Responsibilities
- Ensure full availability of Service Desk telephone and email support 24/7X365 days.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email. Pro actively monitor support mailboxes and log in the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support resolver group.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential Company
Sales Manager
Riyadh, KSA
The Sales Manager – Fire Protection Systems is responsible for driving sales growth by developing new business opportunities, managing key customer relationships, and achieving ...
Mechanical Maintenance Manager (Deep Drilling)
Hawally, KWT
The Mechanical Maintenance Manager leads and optimizes all mechanical maintenance for land drilling rigs and associated equipment under Kuwait Oil Company standards. The role involves developing preventive and predictive
Farm Supervisor
Dammam/Khobar/Eastern Province, KSA
We are seeking an experienced and dedicated Farm supervisor to oversee the daily operations of a diversified commercial farm specializing in date palm cultivation, greenhouse pr...
Electrical Maintenance Manager (Deep Drilling)
Hawally, KWT
The Electrical Maintenance Manager oversees all electrical maintenance for land drilling rigs and associated equipment under Kuwait Oil Company standards. The role involves planning, supervising, and ensuring reliability
MEP Supervisor
Dammam/Khobar/Eastern Province, KSA
Oversee the installation, operation, and maintenance of MEP systems to ensure compliance with design specifications and industry standards. Develop and implement project schedul...
Personal Assistant (Female Only)
Dubai, UAE
Manage calendars, assist in daily activities, prepare reports, conduct research, and travel with the Managing Director; requires strong communication and organizational skills.
Front Desk Receptionist
Dubai, UAE
Position Summary We are looking for Receptionist to manage our second reception area while providing administrative support to the Production team. The ideal candidate will have...
Home Appliance Technician
Abu Dhabi, UAE
Customer Satisfaction Ensure delivery, installation and/or repair of goods on time as agreed with the customers towards increased customer satisfaction Communicate with the cust...
Sales Manager
Riyadh, KSA
Mechanical Maintenance Manager (Deep Drilling)
Hawally, KWT
Farm Supervisor
Dammam/Khobar/Eastern Province, KSA
Electrical Maintenance Manager (Deep Drilling)
Hawally, KWT
MEP Supervisor
Dammam/Khobar/Eastern Province, KSA
Personal Assistant (Female Only)
Dubai, UAE
Front Desk Receptionist
Dubai, UAE
Home Appliance Technician
Abu Dhabi, UAE