End User Support Specialist
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Key skills for this role
About the Role
Tech Mahindra is seeking an End User Support Specialist with 3-6 years of experience to manage end user support activities, incident handling, and service requests in Dubai. The role requires ITIL V4 Foundation certification and expertise in Windows 10, MS Office, and basic LAN/WAN issues.
Key Skills for This Role
Responsibilities
- Manage end user support activities
- Handle Incidents, Service Requests and Escalation Management
- Ensure 100% SLA compliance and drive initiatives to improve SLAs
- Support technologies: Windows 10, MS Office, Basic LAN/WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone
- Manage Incidents, Requests, Problem & IMAC
- Conduct Daily/Weekly/Monthly reviews and reporting
Requirements
- 3 to 6 years of experience in end user support
- ITIL V4 Foundation Certified (Mandatory)
- Experience with Windows 10, MS Office, Basic LAN/WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone
- Professional and proactive approach in resolving End User issues
- Ability to manage Incidents, Requests, Problem & IMAC
- Ensure 100% SLA compliance & Driving initiatives to improve SLAs
- Active Team Player across various IT domains
Full Job Posting
About Us
- Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed.
- With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analyt
- Tech Mahindra is part of the Mahindra Group, founded in 1945.
Job Details
- Skillset: End user support
- Experience level: 3 to 6 Years
- Location: Dubai
- Salary budget: 7000 – 9000 AED maximum and visa and medical insurance for family
Job Description
- Responsible for managing End user support activities.
- Responsible for Incident Handling, Service Requests and Escalation Management.
- Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses.
- Should be an active Team Player across various IT domains.
- Managing Incidents, Requests, Problem & IMAC.
- Support the following technologies: Windows 10, MS Office, Basic LAN/WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone, and others as assigned.
- Professional and proactive approach in resolving End User issues.
- Daily/Weekly/Monthly reviews and reporting.
- ITIL V4 Foundation Certified (Mandatory).
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