EN - Housekeeping Manager
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Key skills for this role
About the Role
Radisson Hotel Group seeks a Housekeeping Manager to lead day-to-day housekeeping operations, ensuring cleanliness and guest satisfaction. The role involves managing staff, coordinating room cleaning schedules, controlling inventory, and handling guest requests.
Key Skills for This Role
Responsibilities
- Manage the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back of house areas meet hotel standards
- Supervise and support housekeeping supervisors and attendants to maintain high levels of cleanliness and presentation
- Coordinate room cleaning schedules and ensure timely room availability in collaboration with Front Office and other departments
- Monitor housekeeping performance through inspections and quality checks
- Control departmental inventory, linen, guest supplies, and cleaning chemicals
- Assist in recruiting, training, coaching, and developing housekeeping team members
- Handle guest requests and housekeeping related complaints promptly and professionally
- Ensure compliance with hotel policies, hygiene standards, and health & safety regulations
- Prepare reports, monitor productivity, and support departmental budgeting and cost control initiatives
- Promote a positive team environment and maintain high employee engagement and performance standards
Requirements
- Proficient in all Housekeeping procedures
- A proven track record in a similar role within a quality environment
- Commercially aware
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities
- Strong working knowledge of PMS
Full Job Posting
Company Overview
- Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.
- The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Job Description
- Manage the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back of house areas meet hotel standards.
- Supervise and support housekeeping supervisors and attendants to maintain high levels of cleanliness and presentation.
- Coordinate room cleaning schedules and ensure timely room availability in collaboration with Front Office and other departments.
- Monitor housekeeping performance through inspections and quality checks.
- Control departmental inventory, linen, guest supplies, and cleaning chemicals.
- Assist in recruiting, training, coaching, and developing housekeeping team members.
- Handle guest requests and housekeeping related complaints promptly and professionally.
- Ensure compliance with hotel policies, hygiene standards, and health & safety regulations.
- Prepare reports, monitor productivity, and support departmental budgeting and cost control initiatives.
- Promote a positive team environment and maintain high employee engagement and performance standards.
Qualifications
- Proficient in all Housekeeping procedures to be a resource when needed.
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.
- Commercially aware.
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards.
- Clear thinker with excellent communication abilities.
- Strong working knowledge of PMS.
Why Join Radisson Hotel Group?
- Live the Magic of Hospitality Be part of a team that creates exceptional experiences and memorable moments every day.
- Build a Great Career No matter your background or experience, we invest in your growth, learning, and career development.
- Experience the Team Spirit Join a workplace that’s inclusive, fun, and meaningful.
- Lead with Your Ambition Your ideas, passion and drive matter! We empower you to make a difference.
- Enjoy Global & Local Perks Enjoy exclusive global benefits like special hotel rates for you and your loved ones at our hotels worldwide.
- Enjoy benefits such as up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
- Guaranteed minimum of 30% off for your Friends & Family.
- Exclusive Discounts on Breakfast, Food & Beverage, Spa and more.
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