Emirati Talent - Senior Associate, Operations
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Key skills for this role
About the Role
Majid Al Futtaim seeks an Emirati Talent - Senior Associate, Operations to oversee day-to-day mall operations including cleaning, security, safety, engineering, and facilities. The role manages service contracts, budgets, and compliance while coordinating with government authorities and tenants.
Key Skills for This Role
Responsibilities
- Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance.
- Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery.
- Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
- Administer budgets, optimize resources, and submit operational and financial reports for management review.
- Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently.
- Identify revenue generating opportunities within the mall and manage unutilized areas effectively.
- Oversee team performance (including third party vendors), training, emergency drills, and safety programs.
- Support internal development through effective leadership, cross functional collaboration, and continuous improvement.
Requirements
- Bachelor’s degree in engineering, business administration or equivalent
- 2 3 years' experience in operations, maintenance, safety, or facilities management (preferably in the GCC or abroad)
- Strong communication, interpersonal, negotiation, and decision making skills
- Proficient in MS Office and MS Project; AutoCAD is a plus
- Solid understanding of financial and budgeting processes
- Highly detail oriented while maintaining a big picture view; customer focused
Full Job Posting
Role Summary
- The position is mainly responsible to effectively Administer the day to day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and cust
ROLE PROFILE
- Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance.
- Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery.
- Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
- Administer budgets, optimize resources, and submit operational and financial reports for management review.
- Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently.
- Identify revenue generating opportunities within the mall and manage unutilized areas effectively.
- Oversee team performance (including third party vendors), training, emergency drills, and safety programs.
- Support internal development through effective leadership, cross functional collaboration, and continuous improvement.
Requirements
- Bachelor’s degree in engineering, business administration or equivalent, with 2 3 years' experience in operations, maintenance, safety, or facilities management (preferably in the GCC or abroad).
- Strong communication, interpersonal, negotiation, and decision making skills.
- Proficient in MS Office and MS Project; AutoCAD is a plus.
- Solid understanding of financial and budgeting processes, with strong reporting and problem solving abilities.
- Highly detail oriented while maintaining a big picture view; customer focused with awareness of internal and external needs.
- Team player, calm under pressure, and able to follow detailed instructions effectively.
What We Offer
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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