Emirati Talent- Customer Service Coordinator
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Key skills for this role
About the Role
Majid Al Futtaim is seeking a Customer Service Coordinator for its Asset Management Business Unit. The role is responsible for the smooth operations of the Customer Service Information Desk in a shopping mall, handling customer inquiries, complaints, and executing the Gift Card program.
Key Skills for This Role
Responsibilities
- Maintain up to date knowledge of the shopping centre's services, amenities, facilities, stores, layout, and promotional activities
- Ensure smooth day to day operations of the Customer Service Information Desk
- Assist customers by providing directions, information on events, answering queries
- Handle and resolve customer complaints with courtesy and professionalism
- Execute Gift Card program and ensure proper payment handling
Requirements
- High school diploma or equivalent
- 2+ years work experience in Customer Service field in a reputed shopping centre or luxury hotel industry
Full Job Posting
Role Summary
- The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall.
Role Profile
- Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on going/upcoming promotional activities.
- Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader.
- Assist the customers at the Information Desk by providing clear directions, information on on going / upcoming mall promotional events / activities, answering to queries.
- Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures.
- Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
Requirements
- High school diploma or equivalent required
- 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
What We Offer
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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