Emergency Response Planning Specialist – Emiratisation

Job Purpose

Emergency Planning and Training

• Develop emergency response planning frameworks and procedures aligned with CRP management direction, IOSA, and other regulatory requirements.
• Design, deliver, and oversee blended emergency response awareness training and exercises.
• Conduct learning needs analysis and maintain relevant, accurate, current programs with timely scheduling and follow-up.

Systems and Quality Management

• Support departmental crisis systems and monitor quality, observations, and non-conformances through corrective action planning.
• Conduct user testing and recommend enhancements to crisis management software applications.
• Produce statistical analysis reports, identify recurring trends, and escalate issues through safety boards and senior managers.

Emergency and Family Assistance

• Manage individual passenger emergencies and coordinate transportation, repatriation, accommodation, visas, travel arrangements, and related administration.
• Provide guidance and quality reviews for station, hub, passenger, freighter, charter, and Crisis Support Unit emergency programs.
• Develop and maintain Family Assistance procedures covering telephone enquiry and family assistance centres and their integration with crisis programs.

Responders and Facilities

• Manage recruitment, selection, and retention of emergency care responders and identify volunteers for specialist or leadership roles.
• Maintain crisis facilities and deployment assets through monitoring, exercises, and testing for effective activation.

Qualifications

• Completed degree or honours qualification equivalent to 12+3 or equivalent.
• At least five years of experience in Airport Operations, Airport Services, Commercial Operations, or a related discipline.
• At least two years of the experience should ideally be in emergency planning.
• Working knowledge of developing, implementing, and delivering emergency response training.
• Strong IT literacy and proficiency in relevant technology applications.
• Knowledge of Infospace and Emergency Management Systems is advantageous.

Salary and Benefits

• The posting describes an attractive tax-free salary and industry travel benefits, but does not provide a salary amount or payment cadence.