ECommerce Specialist (Consumer)
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Key skills for this role
About the Role
Al Khayyat Investments seeks an ECommerce Specialist to manage and grow the FMCG portfolio across third-party online marketplaces and Q-Commerce platforms. Responsibilities include account ownership, catalog management, sales promotion, and inventory coordination to drive sales and operational excellence.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for daily operations across all assigned platforms (Amazon, Noon, Careem Quick, etc.)
- Oversee the integrity of the product catalog, including bulk uploads, managing SKUs, ensuring accurate pricing, and maintaining stock parity across all platforms
- Lead the process of listing new products and onboarding the company to new Q Commerce or marketplace channels as required
- Create and manage A+ content, Brand Store, and Storefront on Amazon to deliver enhanced product presentation and customer engagement
- Develop and implement the monthly/quarterly promotional calendar, planning strategic deals, bundles, coupons, and flash sales
- Conduct regular competitor analysis on pricing and promotions to ensure brand competitiveness while protecting margin
- Plan and execute paid advertising campaigns (e.g., Amazon Sponsored Ads, Noon PLA, Tmart Ad’s) to maximize visibility and drive traffic
- Develop and maintain strategic relationships with key stakeholders at the e retailer level
- Collaborate closely with Brand Managers and the Marketing team to develop compelling artwork and creatives for campaigns
- Collaborate with Supply Chain and Planning teams to forecast platform specific demand, ensuring optimal inventory levels
- Monitor order flow, processing, and logistics with warehouse and logistics partners to ensure orders meet delivery SLAs
- Work with Finance team to track sales, manage chargebacks, reconcile payments, and monitor platform fees and commissions
Requirements
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field
- Minimum 1 2 years of proven hands on experience in managing eCommerce operations, specifically within Amazon Seller/Vendor Central and/or Noon Partner Portal
- Proven experience in the FMCG, CPG, or Grocery sector will be an added advantage
- Strong practical knowledge of Q Commerce platforms (Careem Quick, Tmart, Noon Minutes, El Grocer) operations is a significant advantage
- Proficiency in platform tools (e.g., Amazon Ads Console, Noon Sponsored Ads), Microsoft Excel (advanced data analysis, Pivot Tables), and analytics tools (e.g., Google Analytics)
Full Job Posting
Job Purpose
- ECommerce Specialist will be responsible for the end to end management, optimization, and growth of the AKI's Consumer division’s FMCG portfolio across all strategic third party online marketplaces and Q Commerce platforms.
- This role is crucial for driving sales, maximizing visibility, and ensuring operational excellence on platforms such as Amazon, Noon, Noon Minutes, Tmart, Careem Quick, El Grocer and similar regional/global channels.
Key Accountabilities
- Account Ownership: Serve as the primary point of contact for daily operations across all assigned platforms (Amazon, Noon, Careem Quick, etc.).
- Catalog Management: Oversee the integrity of the product catalog, including bulk uploads, managing SKUs, ensuring accurate pricing, and maintaining stock parity across all platforms.
- Onboarding & Expansion: Lead the process of listing new products and onboarding the company to new Q Commerce or marketplace channels as required.
- Create and manage A+ content, Brand Store, and Storefront on Amazon to deliver enhanced product presentation and customer engagement.
- Planning & Execution: Develop and implement the monthly/quarterly promotional calendar, planning strategic deals, bundles, coupons, and flash sales unique to each platform's shopper base.
- Pricing Strategy: Conduct regular competitor analysis on pricing and promotions to ensure brand competitiveness while protecting the brand's contribution margin.
- Demand Generation: Plan and execute paid advertising campaigns (e.g., Amazon Sponsored Ads, Noon PLA, Tmart Ad’s) to maximize visibility, drive traffic, and achieve optimal ACoS/RoAS.
- Develop and maintain strategic relationships with key stakeholders at the e retailer level, fostering a collaborative environment to achieve mutually beneficial goals.
- Collaborate closely with Brand Managers and the Marketing team to develop compelling artwork and creatives for marketing campaigns and promotional strategies.
- Forecasting: Collaborate closely with the Supply Chain and Planning teams to forecast platform specific demand, ensuring optimal inventory levels to prevent stock outs or overstocking.
- Order Fulfillment: Monitor order flow, processing, and logistics with the warehouse and logistics partners to ensure orders meet the delivery SLAs of each platform.
- Reconciliation: Work with the Finance team to track sales, manage chargebacks, reconcile payments, and monitor platform fees and commissions.
Experience, Skills & Qualification
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
- Minimum of 1 2 years of proven hands on experience in managing eCommerce operations, specifically within Amazon Seller/Vendor Central and/or Noon Partner Portal.
- Proven experience in the FMCG, CPG, or Grocery sector will be an added advantage.
- Strong practical knowledge of Q Commerce platforms (Careem Quick, Tmart, Noon Minutes, El Grocer) operations is a significant advantage.
- Proficiency in platform tools (e.g., Amazon Ads Console, Noon Sponsored Ads), Microsoft Excel (advanced data analysis, Pivot Tables), and analytics tools (e.g., Google Analytics).
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