Ecommerce Manager
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Key skills for this role
About the Role
Right Calibre Executive Search is seeking an experienced Ecommerce Manager to lead D2C online sales for consumer electronics, home appliances, and kitchen products. The role involves managing Magento/Shopify platform, driving sales growth, and optimizing customer experience.
Key Skills for This Role
Responsibilities
- Manage and optimize the company's D2C ecommerce platform (Magento preferred, Shopify acceptable), including site structure, product listings, categorization, and UX/UI improvements
- Own the online product catalog: pricing, descriptions, imagery, specs, and inventory sync for electronics, appliances, and kitchen products
- Drive D2C sales growth through merchandising strategy, promotions, customer retention, and conversion rate optimization (CRO)
- Build and scale direct to consumer relationships — repeat purchase strategy, loyalty/CRM initiatives, and customer lifetime value growth
- Coordinate with marketing on SEO, paid campaigns, email/SMS marketing, and content to drive D2C traffic and sales
- Manage marketplace presence (Amazon.ae, Noon, Dubizzle, etc.) alongside the D2C channel, ensuring pricing parity and consistent brand experience
- Monitor site performance, analytics (GA4, platform dashboards), and KPIs (conversion rate, AOV, repeat purchase rate, cart abandonment, CAC)
- Oversee payment gateway integrations, checkout flow, and end to end customer experience
- Work with logistics/operations teams to ensure smooth order fulfillment, shipping, and returns processes
- Manage relationships with web developers, agencies, or platform vendors for site enhancements
- Prepare regular performance reports and recommendations for leadership
Requirements
- 3–6+ years of experience in ecommerce management, specifically in a D2C capacity
- Hands on Magento experience strongly preferred; strong Shopify experience considered
- Proven track record growing a D2C brand's online revenue, customer base, or retention metrics
- Strong understanding of online merchandising, catalog management, and digital marketing fundamentals (SEO/SEM, email, social)
- Experience with UAE/GCC ecommerce marketplaces (Amazon.ae, Noon) is a strong plus
- Familiarity with Google Analytics, GA4, and ecommerce reporting tools
- Strong analytical skills with the ability to translate data into actionable strategy
- Excellent project management and cross functional coordination skills
- Bachelor's degree in Business, Marketing, IT, or related field preferred
Full Job Posting
About the Role
- We are seeking an experienced Ecommerce Manager to lead and grow our D2C online sales channel for consumer electronics, home appliances, and kitchen tech products.
- The ideal candidate will own the end to end digital storefront experience — from platform management and merchandising to conversion optimization and marketplace performance.
Key Responsibilities
- Manage and optimize the company's D2C ecommerce platform (Magento preferred, Shopify acceptable), including site structure, product listings, categorization, and UX/UI improvements.
- Own the online product catalog: pricing, descriptions, imagery, specs, and inventory sync for electronics, appliances, and kitchen products.
- Drive D2C sales growth through merchandising strategy, promotions, customer retention, and conversion rate optimization (CRO).
- Build and scale direct to consumer relationships — repeat purchase strategy, loyalty/CRM initiatives, and customer lifetime value growth.
- Coordinate with marketing on SEO, paid campaigns, email/SMS marketing, and content to drive D2C traffic and sales.
- Manage marketplace presence (Amazon.ae, Noon, Dubizzle, etc.) alongside the D2C channel, ensuring pricing parity and consistent brand experience.
- Monitor site performance, analytics (GA4, platform dashboards), and KPIs (conversion rate, AOV, repeat purchase rate, cart abandonment, CAC).
- Oversee payment gateway integrations, checkout flow, and end to end customer experience.
- Work with logistics/operations teams to ensure smooth order fulfillment, shipping, and returns processes.
- Manage relationships with web developers, agencies, or platform vendors for site enhancements.
- Stay current on D2C ecommerce trends, competitor activity, and emerging tools relevant to electronics/appliance retail.
- Prepare regular performance reports and recommendations for leadership.
Requirements
- 3–6+ years of experience in ecommerce management, specifically in a D2C (Direct to Consumer) capacity — not purely marketplace or B2B ecommerce.
- Hands on Magento experience strongly preferred; candidates with strong Shopify experience will also be considered.
- Proven track record growing a D2C brand's online revenue, customer base, or retention metrics.
- Strong understanding of online merchandising, catalog management, and digital marketing fundamentals (SEO/SEM, email, social).
- Experience with UAE/GCC ecommerce marketplaces (Amazon.ae, Noon) is a strong plus.
- Familiarity with Google Analytics, GA4, and ecommerce reporting tools.
- Basic understanding of HTML/CSS is a plus (for troubleshooting/light edits).
- Strong analytical skills with the ability to translate data into actionable strategy.
- Excellent project management and cross functional coordination skills.
- Bachelor's degree in Business, Marketing, IT, or related field preferred.
Nice to Have
- Experience specifically with kitchen tech, small appliances, or consumer electronics categories.
- Experience launching or scaling a D2C channel from scratch.
- Knowledge of ERP/inventory systems integration with ecommerce platforms.
- Arabic language skills (depending on target market).
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