Ecommerce Customer Support
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About the Role
We’re Hiring: Ecommerce Customer Support Executive (D2C) Are you passionate about delivering exceptional customer experiences in ecommerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage customer service operations across our premium D2C brands and marketplaces.
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Overview
🚀 We’re Hiring: Ecommerce Customer Support Executive (D2C)
Are you passionate about delivering exceptional customer experiences in ecommerce?
We are looking for a dynamic Ecommerce Customer Support Executive to manage customer service operations across our premium D2C brands and marketplaces.
🌍 Platforms You’ll Support
- SalomonGCC.com
- WilsonME.com
- Judith Leiber
- Amazon \| Noon \| Namshi \| Trendyol
- 🗣 Language Requirement:
✅ Fluent Arabic & English (Mandatory)
📍 Location: Dubai
🕒 Experience Required: 2–4 Years
- 🔹 Key Responsibilities:
- Handle customer queries via email, chat, phone, WhatsApp, and ticketing systems
- Support order management, cancellations, delivery tracking, and escalations
- Coordinate with logistics, warehouse, and marketplace teams
- Manage returns, exchanges, and refund processing within SLA timelines
- Monitor KPIs including FRT, RT, CSAT, and delivery SLAs
- Handle marketplace customer cases and disputes
- Support abandoned cart recovery initiatives on Shopify
🔹 Skills & Experience
- Ecommerce customer support experience in D2C brands
- Hands-on experience with Freshdesk, Zendesk, Ziwo, or similar platforms
- Familiarity with Shopify/Magento
- Understanding of GCC ecommerce operations and logistics
- Strong communication, problem-solving, and multitasking skills
- ✨ Preferred:
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