E-Commerce Specialist
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Key skills for this role
About the Role
A client of NOK for Human Capital is seeking a proactive E-Commerce Specialist to manage product listings, monitor inventory, and coordinate online orders in Dammam, Saudi Arabia. The role involves ensuring a smooth customer experience across digital sales channels and supporting promotional campaigns.
Key Skills for This Role
Responsibilities
- Manage and update product listings, including descriptions, pricing, images, and new product launches
- Monitor online sales performance and contribute to achieving revenue targets
- Track inventory levels and coordinate with relevant departments to ensure product availability
- Process invoices and coordinate with the accounting team regarding online transactions and payments
- Maintain website content and ensure all product information is accurate and up to date
- Coordinate with shipping and delivery teams to ensure timely order fulfillment
- Handle customer inquiries, complaints, and order related issues in a professional and timely manner
- Monitor website performance and identify opportunities for improvement
- Support promotional campaigns and online marketing activities
- Prepare regular reports on sales, inventory, and website performance
Requirements
- Proactive and detail oriented
- Experience managing product listings and online sales
- Ability to coordinate with multiple departments
- Strong customer service skills
Full Job Posting
Job Summary
- We are looking for a proactive and detail oriented E Commerce Specialist to support and enhance our online business operations.
- The ideal candidate will be responsible for managing product listings, monitoring inventory, coordinating online orders, and ensuring a smooth customer experience across all digital sales channels.
Key Responsibilities
- Manage and update product listings, including descriptions, pricing, images, and new product launches.
- Monitor online sales performance and contribute to achieving revenue targets.
- Track inventory levels and coordinate with relevant departments to ensure product availability.
- Process invoices and coordinate with the accounting team regarding online transactions and payments.
- Maintain website content and ensure all product information is accurate and up to date.
- Coordinate with shipping and delivery teams to ensure timely order fulfillment.
- Handle customer inquiries, complaints, and order related issues in a professional and timely manner.
- Monitor website performance and identify opportunities for improvement.
- Support promotional campaigns and online marketing activities.
- Prepare regular reports on sales, inventory, and website performance.
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