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E-Commerce Manager(Arabic Speaker)

OnTheList
Dubai, UAE
Full Time
Manager
Hybrid
1 weeks ago
E CommerceMerchandisingShopify PlusGoogle AnalyticsPower BIDigital Marketing
Free

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E CommerceMerchandisingShopify Plus
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Company Description

  • Founded in Hong Kong in 2016 by the couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asia’s first members only flash sales concept. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to

Role Overview

  • The E Commerce Manager will drive Onthelist’s online growth and operational excellence, ensuring luxury products are presented beautifully, the website operates flawlessly, and digital marketing drives measurable business results. This role blends strategic leadership with hands on operational exper

Strategy & Roadmap

  • Define, prioritize, and deliver the 3 year e commerce roadmap for the region making clear trade offs across growth bets, platform investments, and operational fixes.
  • Build the launch playbook and readiness checklist for new GCC markets payment localisation, logistics partners, CS coverage, content localisation, legal, tax.
  • Identify and unlock data driven growth opportunities across UX, merchandising, CRM, and performance marketing.

Performance Tracking & Reporting

  • Run a weekly and monthly performance rhythm for the regional ecom business: traffic, conversion, AOV, repeat rate, fulfillment KPIs, CS metrics, marketing efficiency.
  • Build and maintain dashboards yourself (Google Analytics, Power BI, Sheets) you do not wait for someone else to give you the data.
  • Translate raw data into clear narratives for the GM, founders, and brand partners — including event recaps, revenue trends, and stock turnover.

Trading, Merchandising & Multi Brand Logic

  • Own the end to end product lifecycle: data preparation, pricing logic, stock allocation, launch readiness, and post event analysis.
  • Set the best seller and trending logic across our brand portfolio the rules and merchandising algorithms that surface the right product to the right member at the right moment.
  • Set the visual merchandising and content standards for the site, ensuring fashion and luxury products are presented at the level our brand partners require.
  • Lead trading decisions: promotional mechanics, tiered pricing, coupon strategy, and quota rules.

Platform, Tech Stack & Checkout

  • Make the call on when to adopt new Shopify features or third party apps vs build, wait, or skip balancing impact, cost, integration risk, and team bandwidth.
  • Partner with the global tech team on platform evolution and represent the regional voice in product roadmap discussions.
  • Own checkout health end to end. Diagnose and resolve checkout, payment, and conversion issues quickly these directly hit revenue.

Payments, Fraud & Local Market Fit

  • Own the regional payment strategy: BNPL options, COD, and local card schemes across UAE and KSA.
  • Manage fraud and risk rules in a way that protects margin without hurting conversion you understand the trade off and tune it actively.
  • Stay close to the GCC payment landscape and bring new options to the table as they mature.

Fulfillment, Returns & Operations

  • Define and track warehouse performance KPIs from an ecom lens: pick accuracy, dispatch SLA, on time delivery, damage rate. Hold logistics partners accountable.
  • Lead returns policy and reverse logistics optimisation — balancing customer experience, cost, and brand partner expectations.
  • Final QA on product launches, promotional setups, and checkout flows before every event. Step in personally during peak events to support customer service, troubleshoot, and unblock the team.

Team Leadership & Cross Functional Influence

  • Lead, coach, and develop the regional E com team: currently a CS Associate and an Operations Executive, with scope to grow.
  • Set clear KPIs, performance dashboards, and a data driven culture.
  • Align with the marketing team on the digital marketing strategy to drive more conversion and retention
  • Navigate conflicting priorities across retail, marketing, ops, brand partners, and global tech — making clear calls and bringing people along.
  • Be the digital subject matter expert for the broader Middle East team.

What It Takes

  • 10+ years of e commerce experience, with at least 3 in a senior or leadership role within fashion, luxury, or premium retail.
  • Omnichannel and digital transformation experience — you have led, not just participated in, a meaningful platform migration, replatforming, or digital ecosystem build.
  • Hands on operator AND strategic leader. Equally comfortable presenting a long term plan to the GM and personally configuring a promo rule or fraud filter in the Shopify backend the night before a sale.
  • Deep GCC market knowledge — BNPL platforms, COD dynamics, KSA specific payment and logistics nuances, customs and returns realities.
  • Fluent in Arabic and English (required). French is a plus given our HQ.
  • Deep platform expertise: Shopify Plus and/or BigCommerce, plus the third party app ecosystem (CRM, OMS, payment, fraud, analytics).
  • Strong data fluency: Excel/Sheets to a senior level, plus Google Analytics, Power BI or equivalent. You build the dashboards yourself.
  • Calm under pressure with the maturity to handle peak event chaos, brand partner expectations, and cross regional coordination.

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