E-Commerce Customer Support
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About the Role
**Position Title:** E\-Commerce Customer Support **Employment Type:** Full Time **Salary (AED):** up to 6,000 inclusive depending on experience and qualifications **Job Location:** Dubai, UAE **About the Client:** A Dubai\-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. **Job Description:** * Will manage all D2C customer service operations, we
Key Skills for This Role
Full Job Posting
Salary (Aed)
up to 6,000 inclusive depending on experience and qualifications
Dubai, UAE
About the Client:
A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
Job Description
- Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last-mile delivery, cross-border shipments, and returns processes.
- Manage returns, exchanges, and refund requests for D2C orders
- Monitor customer reviews across website and marketplaces
- Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.) Handle customer complaints, disputes, and claim investigations
Qualifications
- Must have atleast 2 years of experience in similar role within UAE
- Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
- Familiarity with Shopify or Magento order management, marketplace case management, and D2C e-commerce operations.
- Experience supporting e-commerce customers, preferably within the GCC market.
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