E-commerce Customer Support
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A Dubai-based enterprise in luxury fashion seeks an E-commerce Customer Support professional to manage D2C customer service operations, including order management, returns, and marketplace case management.
Key Skills for This Role
Responsibilities
- Manage all D2C customer service operations, ensuring timely resolution of customer queries and efficient order management
- Manage returns, exchanges, and refund requests for D2C orders
- Monitor customer reviews across website and marketplaces
- Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.)
- Handle customer complaints, disputes, and claim investigations
Requirements
- At least 2 years of experience in a similar role within the Fashion Retail Industry
- Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
- Familiarity with Shopify or Magento order management, marketplace case management, and D2C e commerce operations
- Experience supporting e commerce customers, preferably within the GCC market
Full Job Posting
The Role
- Position Title: E Commerce Customer Support
- Employment Type: Full Time
- Salary (AED): 6,000 inclusive depending on experience and qualifications
- Job Location: Dubai, UAE
About the Client
- A Dubai based enterprise with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
Job Description
- Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service level agreements across last mile delivery, cross border shipments, and returns processes.
- Manage returns, exchanges, and refund requests for D2C orders
- Monitor customer reviews across website and marketplaces
- Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.)
- Handle customer complaints, disputes, and claim investigations
Requirements
- Must have at least 2 years of experience in similar role within Fashion Retail Industry
- Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
- Familiarity with Shopify or Magento order management, marketplace case management, and D2C e commerce operations.
- Experience supporting e commerce customers, preferably within the GCC market.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RTC-1 Employment Services
Commercial Property Operations Manager
, UAE
RTC-1 Employment Services is hiring a Commercial Property Operations Manager for a prominent UAE real estate group. The role involves leading operations, leasing, tenant relations, and facilities management for a Grade A
Sales Associate
Dubai, UAE
RTC-1 Employment Services is hiring a Sales Associate for a global fashion brand in Dubai. The role requires at least 1 year of UAE experience in premium/luxury fashion retail. Responsibilities include delivering great c
Finance Assistant Manager
Dubai, UAE
RTC-1 Employment Services is hiring a Finance Assistant Manager for a Dubai-based freight-forwarding firm. The role involves overseeing finance operations, financial reporting, budgeting, and compliance, requiring 5+ yea
Office Manager
Dubai, UAE
A Dubai-based freight-forwarding firm is seeking an Office Manager to oversee daily office operations across two locations. The role requires a female candidate aged 25-36 with a bachelor's degree and 3+ years of adminis
B2B IOT Sales Executive
Dubai, UAE
A fast-growing Dubai-based technology company is seeking a B2B IoT Sales Executive to generate new business opportunities, manage the full sales cycle, and build long-term client relationships. The role requires a Bachel
Executive Assistant – Travel and Tourism
Dubai, UAE
A Dubai-based travel company seeks an Executive Assistant to support the CEO with calendar management, travel coordination, and administrative tasks. Candidates need 3+ years of experience as an EA supporting senior exec
Store Manager – Luxury Jewellery
Dubai, UAE
RTC-1 Employment Services is hiring a Store Manager for a luxury jewellery brand in Dubai. The role involves driving sales, delivering exceptional customer service, managing visual merchandising, and ensuring security. R
Bookkeeper
Dubai, UAE
A Dubai-based international shipping and logistics company is seeking a Bookkeeper to manage day-to-day bookkeeping, accounts payable/receivable, invoicing, and bank reconciliations. Requires a Bachelor's degree in Accou
Commercial Property Operations Manager
, UAE
Sales Associate
Dubai, UAE
Finance Assistant Manager
Dubai, UAE
Office Manager
Dubai, UAE
B2B IOT Sales Executive
Dubai, UAE
Executive Assistant – Travel and Tourism
Dubai, UAE
Store Manager – Luxury Jewellery
Dubai, UAE
Bookkeeper
Dubai, UAE