Duty Manager
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Duty Manager to assist the Front Office Manager in overseeing daily operations, ensuring exceptional guest service, and supervising team members.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance
- Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support
- Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs)
- Monitor daily arrivals, departures, VIPs, special requests, and guest preferences to deliver personalized guest experiences
- Handle guest complaints and service recovery promptly, ensuring timely resolution and high guest satisfaction
- Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities
- Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments to ensure seamless operations
- Maintain thorough knowledge of the Property Management System (PMS), hotel facilities, room categories, promotions, and resort services
- Prepare shift handovers, operational reports, and communicate any incidents, guest feedback, or operational issues to management
- Support departmental administration, including budget monitoring, audits, and operational reporting
- Act as the shift leader, assuming responsibility for Front Office operations during the absence of the Front Office Manager or Night Manager
- Foster a positive team culture while ensuring compliance with company policies, health, safety, and security procedures
Requirements
- Experience in front office operations within a luxury hotel environment
- Strong supervisory and coaching skills
- Excellent guest service and complaint handling abilities
- Knowledge of Property Management System (PMS)
- Ability to coordinate with multiple departments
- Strong communication and interpersonal skills
Full Job Posting
Job Overview
- Job Location: Anantara The Palm Dubai Resort
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality.
- Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales.
Key Duties & Responsibilities
- Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.
- Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.
- Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs).
- Monitor daily arrivals, departures, VIPs, special requests, and guest preferences to deliver personalized guest experiences.
- Handle guest complaints and service recovery promptly, ensuring timely resolution and high guest satisfaction.
- Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities.
- Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments to ensure seamless operations.
- Maintain thorough knowledge of the Property Management System (PMS), hotel facilities, room categories, promotions, and resort services.
- Prepare shift handovers, operational reports, and communicate any incidents, guest feedback, or operational issues to management.
- Support departmental administration, including budget monitoring, audits, and operational reporting.
- Act as the shift leader, assuming responsibility for Front Office operations during the absence of the Front Office Manager or Night Manager.
- Foster a positive team culture while ensuring compliance with company policies, health, safety, and security procedures.
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