Duty Manager
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Key skills for this role
About the Role
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experi
Key Skills for This Role
Responsibilities
- 作为物业值班经理，监督所有物业运营
- 处理客人和物业相关问题
- 管理大堂客流并引导客人
- 跟踪服务问题并确保客户满意度
- 与各部门保持良好工作关系
- 审核财务报表和绩效数据
Requirements
- 高中文凭或GED；4年宾客服务、前台、客房或相关领域经验
- 或2年酒店管理、工商管理等相关专业大学学历加2年经验
Full Job Posting
职位概述
- 作为物业值班经理，监督所有物业运营
- 确保最高水平的款待和服务
- 代表物业管理解决客人和物业相关问题
- 管理大堂客流并引导客人
- 作为宾客关系经理，跟踪服务问题
候选人简介
- 高中文凭或GED；4年宾客服务、前台、客房或相关领域经验
- 或2年酒店管理、工商管理等相关专业大学学历加2年经验
核心工作活动
- 与各部门保持良好工作关系
- 及时向相关部门传达任何偏差
- 每天发送值班经理报告
- 努力提高服务绩效
- 确保遵守所有政策、标准和程序
- 在部门会议中强调客户满意度
- 理解并遵守防损政策和程序
- 审查人员配置水平以确保服务、运营和财务目标
- 审核财务报表、销售和活动报告
- 干预任何客人/员工情况以维护物业完整性
- 授权员工提供卓越客户服务
- 为客人提供即时帮助
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