Duty Manager
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Key skills for this role
About the Role
Minor Hotels is seeking a Duty Manager for Banana Island Resort Doha by Anantara. The role involves overseeing guest service delivery, handling guest inquiries, and ensuring high standards of hospitality.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Have complete knowledge of hotel product including room types, rates, features, facilities, F&B outlets, spa, and health club
- Oversee service delivery and ensure it meets Minor Hotels standards
- Take personal responsibility for guest satisfaction issues and follow up timely
- Proactively suggest alternatives to meet guest needs
- Develop harmonious working relationships with all hotel departments
- Conduct daily shift briefings and pass on information to team members
Requirements
- Degree in Hospitality Management or similar
- Work experience in Middle East in a 4 5 star hotels
- Work experience in supervisory roles in Front Office
- Excellent command of English language (both Oral and Written)
- Knowledge of the OPERA Cloud system
- Highly organized, career and result oriented with ability to be flexible
- Must be able to work well under pressure in a fast paced environment
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
Job Description
- Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- Have a complete knowledge of the hotel product, including room types, rates, features, facilities, F&B outlets, promotions, spa, health club, and other Minor Hotel properties.
- Oversee the service and attitude with which guest service is delivered, ensuring it meets the highest standard.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and follow up is completed timely.
- Proactive and innovative, suggesting alternatives that meet guest needs.
- Develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meetings and pass on all information to team members.
Qualifications
- Degree in Hospitality Management or similar.
- Work experience in Middle East in a 4 5 star hotels.
- Work experience in supervisory roles in Front Office.
- Excellent command of English language (both Oral and Written).
- Arabic language will be an advantage.
- Knowledge of the OPERA Cloud system.
- Highly organized, career and result oriented with ability to be flexible with hours, days off, assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
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