Duty Manager (Arabic Speaker)
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Key skills for this role
About the Role
Radisson Hotel Group seeks a Duty Manager for its Dubai property to oversee front office operations, ensure exceptional guest service, and drive brand standards. The role requires at least 1 year of front desk supervisory experience and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Ensure all guests are treated efficiently and courteously, meeting Radisson standards
- Train, coach, and mentor new joiners
- Ensure Front Office quality standards and policies are complied with
- Coordinate activities with other departments to improve communication and guest satisfaction
- Assist in daily maintenance of room inventory to optimize revenue and guest experience
- Supervise concierge, one touch service, and front desk divisions
- Drive Radisson Rewards membership program and brand standard programs
- Drive the Front Desk Up selling Program
Requirements
- Experience in Front Desk for at least 1 year in the same capacity
- Ability to adapt to changing service environments
- Pro active with a hands on approach
- Passion for the hospitality industry
- Strong communication and listening skills
- Ability to work collaboratively at all levels
Full Job Posting
Job Description
- Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries.
- We are seeking a Duty Manager to join our vibrant team at Radisson Dubai Damac Hills.
Key Responsibilities
- Ensure all guests are treated efficiently and courteously, meeting Radisson standards.
- Responsible for training, coaching and mentoring new joiners.
- Ensure all Front Office quality standards are complied with and policies and procedures are consistently in check.
- Coordinate activities with other departments to facilitate increased communications and guest satisfaction.
- Assist in daily maintenance of room inventory to achieve optimal revenue levels while maintaining high guest experience.
- Supervise activities and service levels of concierge, one touch service, and front desk divisions.
- Responsible for Radisson Rewards membership program and ensure members are appropriately recognized.
- Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team.
- Drive the Front Desk Up selling Program.
- Demonstrate co operation and trust with colleagues, supervisors, teams and across departments.
- Develop potential of others through training, coaching and development opportunities.
- Maximize room occupancy and use up selling techniques to promote hotel services and facilities.
Qualifications
- Experience in Front Desk for at least 1 year in the same capacity.
- Ability to adapt to changing service environments.
- Pro active with a hands on approach.
- Passion for the hospitality industry.
- Ability to manage work ensuring tasks assigned are delivered.
- Ability to find creative solutions, offering recommendations.
- Personal integrity, with ability to work in an environment that demands excellence.
- Strong communication and listening skills.
- Ability to work collaboratively at all levels within the department.
- An open and positive personality.
- Ability to handle challenging priorities and assignments.
Compensation & Benefits
- Competitive salary package AED 4,000 4,500.
- Language Allowance AED 350.
- Service Charge Average AED 700.
- Accommodation and transportation provided (Al Khail Gate).
- Duty meals provided.
- Medical insurance provided.
- Annual leave and yearly flight ticket as per company policy.
- Career growth opportunities within the organization.
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