Duty Manager
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Key skills for this role
About the Role
Novotel Hotels seeks a Duty Manager to oversee front office operations and ensure exceptional guest experiences. The role involves supervising staff, managing room inventory, maximizing revenue, and maintaining service standards.
Key Skills for This Role
Responsibilities
- Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image and 'Room Ready on Arrival' policy
- Liaise closely with Executive Housekeeper to meet special guest needs and room related requests
- Be aware of credit policies and liaise with Finance Department
- Know system recovery procedures
- Develop and execute training programs for staff
- Verify daily loyalty program points using HotelLink and ACDC platforms
- Ensure full brand compliance through audits, SOP enforcement, and team coaching
Requirements
- Good organisational skills
- Ability to manage a multi cultural workforce
- Excellent leadership & communication skills
- Knowledge of Opera Property Management System
- Flexible management style
- Good knowledge of entire Front Office Operations
- Self starter, coach & mentor
Full Job Posting
Company Description
- Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- By joining us, you will become a Heartist®, because hospitality is a work of heart.
Job Description
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of his/her duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the 'Room Ready on Arrival' policy is adhered to
- Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department
- Know system recovery procedures
- Developed and executed training programs for staff, enhancing service consistency and team performance
- Verifying daily loyalty program points using HotelLink and ACDC platforms
- Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching
Qualifications
- Good organisational skills
- Ability to manage a multi cultural workforce
- Excellent leadership & communication skills
- Previously working in Accor is a plus
- Knowledge of opera property Management System
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self starter, coach & mentor who can motivate the Team to perform their best
Additional Information
- Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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