indeed
Duty Manager
Grand Mercure
Dubai, UAE
Full-time
Onsite
Discovered 2 weeks ago
Hotel operations managementGuest experience managementProperty management systemsMicrosoft Windows applicationsRoster managementCosting and forecasting
Free
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Hotel operations managementGuest experience managementProperty management systems
Role Overview
• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Reservation Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests and leading, by example, to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
Key Skills for This Role
Hotel operations managementGuest experience managementProperty management systemsMicrosoft Windows applicationsRoster managementCosting and forecasting
Full Job Posting
Company Description
Grand Mercure Dubai City is a five-star Accor hotel with 361 rooms, dining venues, and meeting facilities.
The hotel emphasizes memorable guest experiences, employee growth, and an inclusive workplace.
Job Description
- Assist with management of all operational departments as required.
- Manage rosters, costings, and forecasting.
- Support Reservation Agent development and succession planning.
- Set and manage Front Office and guest satisfaction KPIs.
- Process guest check-in and check-out according to procedures.
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