breezy
Driver
Activate Group Limited
Nottingham, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
Vehicle appraisal
Free
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Vehicle appraisal
Role Overview
Timely collection and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.
Key Skills for This Role
Vehicle appraisal
Full Job Posting
Role Overview
Timely collection and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.
Key responsibilities
- Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
- To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
- Ensure all documentation is correct when transferring vehicles.
- Report any accidents, incidents to your Bodyshop Manager without delay.
- To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
- Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
- Confirm any damage or cleanliness issues with reception team.
- Notify customer and reception when a delay is imminent.
- Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.
- To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep-inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process.
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