Workshop Manager

About the role

Key responsibilities

• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
• Optimum utilisation of resources within area of responsibility as set out in targets.
• Deliver exceptional customer service.
• Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.
• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.
• Monitor and control workshop output and efficiencies.
• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
• Implement the use of workshop equipment when allocating tasks.
• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
• Adhere to material wastage targets.
• Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.

Skills and experience

• An understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.