Distribution Hub Supervisor

JOB SUMMARY

PRIMARY RESPONSIBILITIES

• Supervise the pack/stage crew and delivery load-out, ensuring all outbound orders are prepared accurately and on schedule.
• Assist the Distribution Hub Manager with the daily operation of the distribution hub, including assigning work, training employees, monitoring performance, and maintaining operational standards.
• Accurately receive inventory from external vendors, including verifying shipment contents against receiving documentation, counting inventory, inspecting product, and identifying discrepancies, damages, or shortages.
• Complete inbound receiving, quality control/count verification, and put-away of inventory.
• Process orders and inventory movements through METRC and Dutchie , ensuring all system records accurately reflect physical inventory.
• Generate outbound METRC transfer manifests for every delivery run in accordance with company compliance procedures and required management approval/sign-off.
• Create and verify METRC tags and prepare inventory batches for scheduled deliveries.
• Pick, pack, label, sticker, and stage inventory against approved internal transfer orders with a high degree of accuracy and efficiency.
• Verify product, quantities, labels, batch information, and required documentation prior to outbound transfer.
• Coordinate delivery load-out and verify that each vehicle is accurately and securely loaded according to the applicable manifest and transfer documentation.
• Assist with planning and coordinating delivery routes, schedules, vehicle readiness, and other delivery requirements.
• Complete local and statewide deliveries as needed to meet operational deadlines. The majority of required travel involves a same-day return to the facility and is not overnight.
• Safely operate company vehicles while transporting inventory between approved locations.
• Perform physical and digital inventory audits to confirm inventory accuracy, recordkeeping, and compliance.
• Reconcile inventory discrepancies and escalate unresolved variances, receiving issues, damaged product, or compliance concerns to the Distribution Hub Manager.
• Ensure all inventory receipts, transfers, adjustments, and movements are properly documented in METRC and Dutchie.
• Capture all necessary signatures and maintain complete delivery, receiving, transfer, and inventory documentation.
• Diligently record and report daily receiving activity, inventory transactions, variances, deliveries, and operational issues.
• Ensure compliance with all applicable state and local laws, regulations, company policies, and inventory control procedures.
• Cross-train Hub Associates and Drivers on receiving, inventory handling, picking, packing, labeling, staging, delivery preparation, and other hub procedures.
• Maintain a clean, organized, secure, and compliant distribution hub.
• Work collaboratively with the Distribution Hub Manager and hub team to improve operational efficiency, inventory accuracy, and compliance.
• Work weekends and off-hours as required to support operational needs.

JOB REQUIREMENTS

• Working knowledge of METRC and Dutchie software and the ability to accurately process inventory transactions in both systems.
• Experience with inventory receiving, order processing, fulfillment, distribution, warehouse operations, or a related field.
• Demonstrated ability to accurately receive inventory from external vendors, including shipment verification, physical counting, quality control inspection, and discrepancy identification.
• Strong understanding of inbound receiving, inventory put-away, picking, packing, labeling, staging, and outbound delivery processes.
• Ability to process orders and inventory movements through METRC and Dutchie from initial receipt through outbound transfer.
• Ability to create and verify METRC tags and prepare accurate inventory batches for scheduled deliveries.
• Ability to generate, review, and maintain METRC transfer manifests and supporting delivery documentation.
• Strong attention to detail, including the ability to maintain accurate inventory records and identify discrepancies.
• Ability to supervise, train, coach, and hold team members accountable to established operational and compliance standards.
• Strong oral and written communication skills.
• Self-starter who brings a level of passion, enthusiasm, and focus to day-to-day work.
• Ability to manage deadlines, adapt to changing priorities, and drive timely resolution of operational issues.
• Ability to perform multiple complex assignments concurrently in a fast-paced environment.
• Ability to manage and lead change.
• Fast, efficient, and nimble.
• Experience working in a shifting environment with a great deal of constructive feedback and input.
• Valid driver's license and clean driving record that meets company requirements for operating company vehicles.
• Ability to safely operate company vehicles and perform required delivery responsibilities.
• Must be 21 years or older and pass any and all required pre-employment screenings.
• Must pass any and all required background checks.
• Full knowledge of all applicable laws, regulations, and requirements necessary to maintain facility compliance, including staying current on changes to applicable laws and regulations.
• Must be and remain compliant with all regulatory requirements for working in the cannabis industry.
• Must be able to obtain and retain a Registered Agent Card issued by the state of operation.
• Must have excellent organization and time management skills.
• Must be focused and pay close attention to detail.
• Must be able to internalize training and follow instructions.
• Must be able to communicate clearly and effectively.
• · PHYSICAL REQUIREMENTS
• · JOB TITLE: Distribution Hub Associate DEPARTMENT: Distribution / Operations REPORTS TO: Hub Supervisor / Hub Manager DIRECT REPORTS: No
• · • Sitting – Frequently • Standing – Continuously • Walking – Continuously • Bending Over – Continuously • Crawling – Occasionally • Climbing – Occasionally • Reaching Overhead – Continuously • Crouching – Occasionally • Kneeling – Occasionally • Balancing – Continuously • Pushing or Pulling – Occasionally • Talking – Continuously • Repetitive Use of Hands/Arms – Continuously • Repetitive Use of Legs – Continuously • Grasping – Continuously • Fine Manipulation – Continuously • Eye/Hand Coordination – Continuously • Lifting 10 lbs. or less – Continuously • Lifting 11 to 25 lbs. – Frequently • Lifting 26 to 50 lbs. – Occasionally • Lifting 51 to 75 lbs. – Not Applicable • Lifting 76 to 100 lbs. – Not Applicable • Lifting Over 100 lbs. – Not Applicable • Carrying 10 lbs. or less – Frequently • Carrying 11 to 25 lbs. – Frequently • Carrying 26 to 50 lbs. – Occasionally • Carrying 51 to 75 lbs. – Not Applicable • Carrying 76 to 100 lbs. – Not Applicable • Carrying Over 100 lbs. – Not Applicable • Hearing – Continuously • Visual Acuity – Continuously • Subject to Noise – Continuously
• · EEO STATEMENT
• · Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
• · Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the associate or supervisor.