Dispute Resolution Supervisor
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Key skills for this role
About the Role
UAS International Trip Support is seeking a Dispute Resolution Supervisor to lead the resolution of customer and vendor invoice disputes. The role involves investigating disputes, coordinating with stakeholders, and ensuring timely recovery of outstanding balances to minimize financial risk.
Key Skills for This Role
Responsibilities
- Manage and coordinate the resolution of customer and vendor invoice disputes from initiation through closure
- Act as the primary point of accountability for dispute case tracking, escalation, follow up, and resolution
- Investigate disputed transactions and validate supporting documentation, contractual obligations, operational records, and financial data
- Ensure disputes are resolved within agreed service levels and escalation timelines
- Prioritize high value, aged, and business critical disputes to accelerate recovery and closure
- Liaise with Accounts Receivable, Accounts Payable, Billing, Operations, Commercial, UET, and other departments to obtain required information and drive timely resolutions
- Coordinate directly with customers and vendors regarding dispute status, documentation requirements, and resolution actions
- Facilitate cross functional discussions to remove obstacles and expedite dispute closure
- Support collections efforts by reducing aged receivables impacted by disputes
- Assist in minimizing payment delays resulting from unresolved vendor disputes
- Monitor financial exposure associated with open disputes and escalate significant risks to management
- Contribute to working capital improvement initiatives through effective dispute management
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, or related discipline
- Minimum 5–8 years of experience in Finance, Accounting, Accounts Receivable, Accounts Payable, Billing, Credit Control, or Dispute Resolution
- Previous experience managing customer and vendor disputes is required
- Professional qualifications such as ACCA, CPA, CMA, CIMA, or equivalent are advantageous
- Experience within aviation, logistics, travel, service industries, or complex multinational environments is highly desirable
Full Job Posting
Role Overview
- The Dispute Resolution Supervisor is responsible for leading and coordinating the end to end resolution of customer and vendor invoice disputes across the organization.
- The role serves as the central point of accountability for disputed transactions, ensuring timely investigation, stakeholder coordination, issue resolution, and recovery of outstanding balances while minimizing financial risk and supporting healthy cash flow.
Key Responsibilities
- Manage and coordinate the resolution of customer and vendor invoice disputes from initiation through closure.
- Act as the primary point of accountability for dispute case tracking, escalation, follow up, and resolution.
- Investigate disputed transactions and validate supporting documentation, contractual obligations, operational records, and financial data.
- Ensure disputes are resolved within agreed service levels and escalation timelines.
- Prioritize high value, aged, and business critical disputes to accelerate recovery and closure.
- Liaise with Accounts Receivable, Accounts Payable, Billing, Operations, Commercial, UET, and other departments to obtain required information and drive timely resolutions.
- Coordinate directly with customers and vendors regarding dispute status, documentation requirements, and resolution actions.
- Facilitate cross functional discussions to remove obstacles and expedite dispute closure.
- Support collections efforts by reducing aged receivables impacted by disputes.
- Assist in minimizing payment delays resulting from unresolved vendor disputes.
- Monitor financial exposure associated with open disputes and escalate significant risks to management.
- Contribute to working capital improvement initiatives through effective dispute management.
Required Qualifications
- Bachelor’s degree in accounting, Finance, Business Administration, or related discipline.
- Professional qualifications such as ACCA, CPA, CMA, CIMA, or equivalent are advantageous.
- Minimum 5–8 years of experience in Finance, Accounting, Accounts Receivable, Accounts Payable, Billing, Credit Control, or Dispute Resolution.
- Previous experience managing customer and vendor disputes is required.
- Experience within aviation, logistics, travel, service industries, or complex multinational environments is highly desirable.
- Experience working with billing platforms, and financial reporting tools.
Key Competencies
- Strong understanding of Accounts Receivable, Accounts Payable, billing processes, and financial controls.
- Knowledge of dispute resolution methodologies and root cause analysis techniques.
- Strong analytical and problem solving capabilities.
- Ability to interpret contracts, invoices, supporting documentation, and financial records.
- Advanced Microsoft Excel and reporting skills.
- Experience with dispute management systems is an advantage.
- Strong communication and stakeholder management skills.
- Influencing and negotiation ability.
- High attention to detail.
- Customer and vendor relationship management.
- Results oriented and proactive approach.
- Strong organizational and follow up skills.
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