Dispatch Coordinator

Liaise with customers, carriers, and internal teams to confirm delivery requirements and address queries.

Provide regular updates to stakeholders on delivery schedules, delays, or issues.

Prepare and process all necessary shipping documents, including invoices, packing lists, and delivery notes.

Ensure compliance with legal, safety, and regulatory requirements for domestic and international shipments.

Work closely with stores staff to manage stock levels and allocate inventory for despatch.

Monitor and report discrepancies or damage to inventory and shipments.

Track key performance metrics such as delivery times, accuracy, and customer satisfaction.

Identify areas for process improvement to enhance despatch efficiency and effectiveness.

Proactively address and resolve issues such as delivery delays, incorrect shipments, or carrier disputes.

Develop contingency plans to minimise disruptions in despatch operations.

Shop floor-based environment.

Require lifting or handling of packages.

Flexibility to work extended hours during peak periods.

On-time delivery percentage.

Accuracy of despatch documentation.

Customer satisfaction ratings for delivery.

Number of shipment errors or delays.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

Competitive salary and bonus schemes.

Two weeks additional pay per year (holiday bonus).

25 days holiday entitlement + bank holidays.

Attractive defined contribution pension scheme.

Employee stock purchase plan.

Life assurance.

Enhanced maternity and paternity pay.

Career development support and wide ranging learning opportunities.

Employee health and wellbeing support EAP, wellbeing guidance etc.

Carbon neutral initiatives/goals.

Corporate social responsibility initiatives including support for volunteering days.

Well known companies discount scheme.

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EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.