Director Shared Services
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Key skills for this role
About the Role
A confidential company in Riyadh is seeking a Director of Shared Services to provide strategic leadership for HR, procurement, IT, administration, and corporate communications. The role requires developing governance frameworks, driving digital transformation, and ensuring compliance with Saudi regulations.
Key Skills for This Role
Responsibilities
- Develop and execute the Shared Services strategy aligned with the company's business objectives
- Lead all HR operations, organizational development, recruitment, employee relations, compensation & benefits, performance management, learning & development, and workforce planning
- Develop procurement strategies that ensure cost efficiency and operational effectiveness
- Lead the company's IT strategy and digital transformation initiatives
- Manage all administrative services including facilities management, office operations, transportation, document control, reception, and support services
- Develop and implement internal communication strategies
- Develop, review, and continuously improve corporate policies, procedures, SOPs, and operational manuals
- Prepare and manage departmental budgets and monitor operational costs
Requirements
- Bachelor's Degree in Business Administration, Human Resources, Management, Engineering, Information Technology, or a related field
- Master's Degree (MBA) is highly preferred
- Minimum 5 years of experience in a senior management role leading Shared Services, Corporate Services, Operations, or Administration
- Experience working in more than one organization
- Previous experience within the real estate, construction, or property development sector is highly preferred
- Proven experience managing multiple support functions simultaneously including HR, Procurement, IT, Administration, and Corporate Communications
Full Job Posting
Position Summary
- The Shared Services Director will provide strategic leadership for all shared service functions, ensuring operational efficiency, compliance with Saudi regulations, continuous process improvement, and exceptional internal customer service.
Key Responsibilities
- Strategic Leadership: Develop and execute the Shared Services strategy aligned with the company's business objectives.
- Human Resources: Lead all HR operations, organizational development, recruitment, employee relations, compensation & benefits, performance management, learning & development, and workforce planning.
- Procurement & Supply Chain Support: Develop procurement strategies that ensure cost efficiency and operational effectiveness.
- Information Technology: Lead the company's IT strategy and digital transformation initiatives.
- Administration: Manage all administrative services including facilities management, office operations, transportation, document control, reception, and support services.
- Corporate Communications: Develop and implement internal communication strategies.
- Governance, Policies & Compliance: Develop, review, and continuously improve corporate policies, procedures, SOPs, and operational manuals.
- Financial & Operational Management: Prepare and manage departmental budgets.
- Leadership & People Management: Lead, coach, mentor, and develop department managers and teams.
Required Qualifications
- Bachelor's Degree in Business Administration, Human Resources, Management, Engineering, Information Technology, or a related field.
- Master's Degree (MBA) is highly preferred.
- Professional certifications such as SHRM SCP, SPHRi, CIPD Level 5/7, PMP, CIPS, ITIL, COBIT, or Lean Six Sigma are considered an advantage.
Experience Requirements
- Minimum 5 years of experience in a senior management role leading Shared Services, Corporate Services, Operations, or Administration.
- Experience working in more than one organization, demonstrating exposure to different corporate environments and operational models.
- Previous experience within the real estate, construction, or property development sector is highly preferred.
- Proven experience managing multiple support functions simultaneously, including Human Resources, Procurement, Information Technology, Administration, and Corporate Communications.
- Demonstrated experience in developing organizational policies, governance frameworks, and operational procedures.
- Strong background in organizational transformation, process improvement, and digitalization initiatives.
Required Competencies
- Strategic Leadership, Business Acumen, Organizational Development, Corporate Governance, Policy Development, Change Management, Digital Transformation, Budget Management, Stakeholder Management, Vendor & Contract Management, Process Improvement, Risk Management, Decision Making, Communication & Infl
Technical Knowledge
- Saudi Labor Law, Corporate Governance principles, Procurement best practices, ERP systems (Odoo, SAP, Oracle, Microsoft Dynamics, or similar), HRIS platforms, IT Infrastructure & Cybersecurity fundamentals, ISO standards and quality management principles, KPI development and dashboard reporting, Mic
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