indeed
Director, Process Excellence & Automation
DUCA Credit Union Ltd.
Toronto, CAN
Full-time
Director
Onsite
Discovered 4 weeks ago
Process improvementAutomationLean Six SigmaRPA solutionsProject managementData analysis
Free
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Process improvementAutomationLean Six Sigma
Role Overview
DUCA Credit Union seeks a Director, Process Excellence & Automation to lead process improvement and automation initiatives.
The role involves driving operational efficiency, enhancing employee and member experience, and managing a Centre of Excellence.
Candidates must have a university degree, extensive experience in process excellence and automation, and strong leadership skills.
Key Skills for This Role
Process improvementAutomationLean Six SigmaRPA solutionsProject managementData analysis
Full Job Posting
About the Role
DUCA Credit Union seeks a Director, Process Excellence & Automation to lead process improvement and automation initiatives.
The role involves driving operational efficiency, enhancing employee and member experience, and managing a Centre of Excellence.
Candidates must have a university degree, extensive experience in process excellence and automation, and strong leadership skills.
Responsibilities
- Develop processes and lead automation initiatives to drive business goals, objectives, and programs by analyzing data, assessing current performance baselines, identifying gaps, opportunities, and improvement solutions.
- Act as a transformation champion and thought leader with an understanding of business operations and automation industry trends, and emerging technologies such as Artificial Intelligence (AI).
- Establish and lead DUCA's Center of Excellence by providing education, best practices, standards, and resources to deliver a successful program, including monitoring program performance metrics.
- Manage the Process Center of Excellence (CoE) intake process, prioritizing requests and implementing opportunities for process improvement, automation, and AI.
- Recommend applications, tools, and custom development opportunities to support DUCA's automation needs.
- Lead improvement efforts in collaboration with process owners to identify process improvement, automation and AI opportunities including requirements gathering, design, development, testing, deployment and support of automation solutions.
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