Director People & Culture - Store Operations

About The Role

Operational People Strategy & Business Partnership

• Partner with brand and operations leadership to translate business strategy into clear, actionable workforce and people priorities across the restaurant network.
• Provide strategic HR guidance to senior operations leaders on workforce planning, leadership capability, and organizational effectiveness.
• Align Human Capital initiatives with operational goals including growth, service excellence, and operational consistency.

Human Capital Operations Governance

• Drive consistent implementation of people policies, processes, and initiatives across brands and countries.
• Ensure alignment between enterprise Human Capital strategy and local operational execution while balancing local market realities.

Operational Workforce Strategy

• Lead workforce strategies that support restaurant network growth, labor productivity, and operational stability.
• Partner with Operations and Finance to align workforce planning with expansion plans, staffing models, and labor requirements.
• Ensure strong talent pipelines and succession depth for restaurant leadership roles across markets.

Workforce Performance Management

• Monitor key workforce indicators including attrition, workforce stability, leadership readiness, and engagement across the restaurant network.
• Identify workforce trends and implement targeted, data-backed actions that strengthen operational stability and employee experience.
• Ensure people priorities are reflected in operational reviews and leadership decision making.

Employee Relations & Workplace Environment

• Oversee employee relations practices across markets to ensure fair, consistent, and values-aligned decision making.
• Ensure workplace issues are managed in line with company values, policies, and legal frameworks.
• Promote a culture of accountability, respect, and integrity across the operational workforce.

People Analytics & Workforce Insights

• Use people analytics to identify workforce trends, operational risks, and capability gaps across markets.
• Translate workforce data into actionable insights that support leadership decision making and operational planning.
• Strengthen workforce reporting and data quality to enable effective operational decision making.

Execution Discipline & Operational Coordination

• Ensure Human Capital initiatives are implemented consistently and effectively across markets.
• Coordinate the execution of enterprise people initiatives across brands and countries.
• Establish clear accountability and follow-through for operational people actions and track impact of key initiatives.

Operational Leadership Capability

• Partner with Talent and Learning teams to strengthen leadership capability across store operations.
• Identify leadership gaps that impact operational performance and employee engagement.
• Ensure development priorities for restaurant leadership roles align with business needs and future leadership pipeline requirements.

Culture & Values Alignment

• Champion the consistent application of Americana’s values across the operational workforce.
• Ensure people decisions reinforce the company’s culture and leadership expectations while strengthening a performance-driven environment.
• Promote leadership behaviors that strengthen engagement, accountability, and team performance.

Stakeholder Leadership

• Act as the senior People & Culture partner to operational leadership across brands and markets.
• Build strong relationships with brand leaders, country leadership teams, and P&C leaders.
• Influence leadership decisions through credible business insight and strong people expertise.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 15+ years of progressive HR experience with significant experience in HR business partnership within large-scale operational environments.
• Proven experience managing HR operations across high-volume, geographically dispersed workforces.
• Experience working in international or multi-country organizations.
• Strong expertise in employee relations, workforce planning, and HR governance.
• Experience using workforce data and analytics to inform people decisions and business strategy.

Key Skills

• Strategic HR business partnership
• HR operations governance and execution
• Workforce planning and organizational effectiveness
• Employee relations and workplace management
• Data-driven decision making
• Stakeholder influence and leadership alignment
• Cross-market coordination and operational leadership
• Strong execution discipline and problem solving