Director of Wellness
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Key skills for this role
About the Role
Rosewood Doha is seeking a Director of Wellness to lead the Asaya Spa and wellness operations. You will develop strategic direction, manage budgets, oversee marketing, and ensure exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Provide strategic direction for business growth of the spa and wellness department
- Develop and implement the agreed annual budget and business plan
- Monitor financial performance and operations to support departmental objectives
- Establish the Asaya Spa as the primary wellness destination in the city
- Design and create wellness packages, retreats, programs, and menu development
- Oversee marketing and member/guest utilization of spa services and facilities
- Collaborate with Sales & Marketing, F&B, and Rooms to integrate wellness into the overall guest experience
- Implement and maintain high standards of wellness programs following Forbes guidelines
- Conduct regular quality assessments using LQA methodologies
- Manage membership program, partnerships, and vendor relationships
- Lead, hire, train, and supervise the wellness team
Requirements
- Extensive experience in spa and wellness industry leadership
- In depth knowledge of holistic wellness, spa trends, and innovation
- Experience in financial management, budgeting, and P&L responsibility
- Strong leadership and team management skills
- Ability to collaborate with marketing, sales, and other departments
- Knowledge of Forbes Travel Guide standards and LQA methodologies
Full Job Posting
General Information
- Country/Region: Qatar
- Province/City: Doha
- Hiring Entity: Rosewood Doha
- Department: Spa & Wellness
- Job Type: Full time Permanent
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Our destination also houses Asaya, Qatar’s first members only social wellness club, complemented by Rosewood’s signature Manor Club.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities
Your Role Essential Duties and Responsibilities
- Provides strategic direction for business growth.
- Develop and implement the agreed annual budget and business plan.
- Monitors the financial performance and operations to support the objective of the Department.
- Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.
- Responsible for establishing the annual department events calendar with global/local retail partners.
- Responsible for ensuring the approval and implementation of the annual local, members & events calendar.
- Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.
- Establishing the Asaya Spa as the primary wellness destination within the city, elevating the brand presence to be 'top of mind' for all local guests.
- Advocate of innovation in support of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.
- Passionate about holistic wellness, in depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation.
- Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing.
- Oversee the overall marketing and member/guest utilization of the services and facilities of the Asaya Spa.
Financial Responsibilities
- Responsible for the business channels of membership, online bookings, services sales, and retail sales. Achieving GOP.
- Establish and manage a robust membership program, fostering a sense of community and engagement among members.
- Analyze membership data and feedback to continuously improve and tailor programs.
- Cultivate and maintain strategic partnerships with in house businesses partner, such as hair salons, barbershops, padel facilities, and other relevant entities.
- Collaborate with partners to create integrated wellness experiences.
- Cost Management while maintaining standards.
- Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.
- Financial plans for spotting trends, measuring productivity and monitoring progress.
- Ensure the establishment and execution of all financial, operational, and departmental goals.
- Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance.
- Arranges new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories.
- Maximize departmental revenues through appropriate yield management, up selling initiatives.
Talent & Culture Responsibilities
- Driving the Company value, culture, and brand throughout the organization.
- Lead the wellness team of holistic wellness and spa professionals.
- To be conscious and active in a Asaya Spa & Wellness lifestyle and strive to inspire wellness focused change in others.
- Hire, train, and supervise all associates.
- Maintaining meeting and training calendar and projects.
- Deliver the defined Brand concept through all areas of the Asaya Spa.
- Ensure that the departmental training manual is continuously updated, maintained, and used effectively.
- Ensure that all aspects of associate performance are managed within the department.
- Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergencies.
- Maintain personal grooming and appearance according to the standards.
- Maintain a positive attitude toward guests, co workers, subordinates, and hotel management.
- Keep an open and flexible attitude; be willing to change.
Information Security
- Identify and regularly review the classification levels of all information of wellness department associates.
- Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.
- Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required.
Brand Integrity
- Actively live and breathe the company's vision and mission.
- Driving the Company value, culture, and brand throughout the organization.
- Ensures brand integrity and clarity are always maintained.
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