Director of Quality Assurance
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Key skills for this role
About the Role
Our client, a global digital assets and fintech organization, seeks a Director of Quality Assurance to own the Compliance QA function. You will develop QA frameworks, conduct quality reviews, and drive continuous improvement across compliance operations.
Key Skills for This Role
Responsibilities
- Own the Compliance Quality Assurance (QA) function across the Legal & Compliance department.
- Act as the central authority for QA governance, review methodologies, and quality standards.
- Conduct hands on quality reviews of compliance activities, including case assessments, decision reviews, and process evaluations.
- Provide oversight, guidance, and calibration for existing QA resources to ensure consistency across reviews.
- Develop and enhance QA frameworks, scoring methodologies, review criteria, escalation processes, and reporting standards.
- Build and mature a comprehensive compliance assurance programme beyond existing QA activities.
- Identify recurring quality issues, control weaknesses, process inefficiencies, and operational risks through thematic reviews.
- Partner closely with Compliance, AML, KYC/KYB, Operations, and Risk teams to improve execution standards and control effectiveness.
- Produce management reporting highlighting QA findings, trends, key risks, and assurance outcomes.
- Recommend process improvements, control enhancements, and training initiatives based on review findings.
- Act as an independent quality challenger, driving continuous improvement across compliance operations.
Requirements
- 8–12 years of experience in Compliance, Compliance Assurance, Quality Assurance, Internal Audit, AML Controls, or Operational Risk in financial services, fintech, payments, banking, or digital assets.
- Proven experience conducting QA reviews, assurance testing, control assessments, or case quality reviews.
- Strong understanding of compliance operations, particularly AML, KYC/KYB, customer onboarding, sanctions screening, and transaction monitoring.
- Experience designing, implementing, or improving QA or compliance assurance frameworks.
- Ability to independently identify risks, challenge existing processes, and drive remediation initiatives.
- Excellent analytical, reporting, communication, and stakeholder management skills.
Full Job Posting
About the Company
- Our client is a globally recognised digital assets and financial technology organisation operating across multiple international markets.
- The business provides innovative financial products and services spanning digital asset trading, payments, custody, institutional solutions, and Web3 technologies.
Key Responsibilities
- Own the Compliance Quality Assurance (QA) function across the Legal & Compliance department.
- Act as the central authority for QA governance, review methodologies, and quality standards.
- Conduct hands on quality reviews of compliance activities, including case assessments, decision reviews, and process evaluations.
- Provide oversight, guidance, and calibration for existing QA resources to ensure consistency across reviews.
- Develop and enhance QA frameworks, scoring methodologies, review criteria, escalation processes, and reporting standards.
- Build and mature a comprehensive compliance assurance programme beyond existing QA activities.
- Identify recurring quality issues, control weaknesses, process inefficiencies, and operational risks through thematic reviews.
- Partner closely with Compliance, AML, KYC/KYB, Operations, and Risk teams to improve execution standards and control effectiveness.
- Produce management reporting highlighting QA findings, trends, key risks, and assurance outcomes.
- Recommend process improvements, control enhancements, and training initiatives based on review findings.
- Act as an independent quality challenger, driving continuous improvement across compliance operations.
Requirements
- 8–12 years of experience within Compliance, Compliance Assurance, Quality Assurance, Internal Audit, AML Controls, or Operational Risk in financial services, fintech, payments, banking, or digital assets.
- Proven experience conducting QA reviews, assurance testing, control assessments, or case quality reviews.
- Strong understanding of compliance operations, particularly AML, KYC/KYB, customer onboarding, sanctions screening, and transaction monitoring.
- Experience designing, implementing, or improving QA or compliance assurance frameworks.
- Ability to independently identify risks, challenge existing processes, and drive remediation initiatives.
- Comfortable operating as the owner of a function within a fast paced, evolving environment.
- Excellent analytical, reporting, communication, and stakeholder management skills.
- Highly detail oriented with a pragmatic, execution focused approach.
What's on Offer
- Opportunity to join a high growth global fintech and digital assets organisation.
- Work within an international team operating across multiple jurisdictions.
- Significant ownership and influence in building and shaping the Compliance Quality Assurance function.
- Career development opportunities within a rapidly expanding global business.
- A collaborative, high performance culture that values innovation, accountability, and continuous improvement.
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