Director of Human Resources

Position Summary

Arrival Experience

• Partner with department leaders to deliver an inspirational onboarding and welcome experience aligned with Hyatt’s Purpose and Brand.
• Ensure all colleague-facing communication and Heart of House areas reflect Hyatt’s culture, values, and brand standards.
• Oversee a seamless onboarding and transition experience for new colleagues to support early engagement and retention.

Culture & Engagement

• Protect, strengthen, and promote Hyatt’s culture, purpose, and values to improve engagement metrics year over year.
• Partner with the General Manager and Leadership Team to develop and execute plans that support the hotel’s purpose and achieve strategic goals.
• Serve as a mentor and key resource for leaders on colleague engagement, inclusion, and performance.
• Review engagement progress monthly with the Leadership Team and adjust actions as needed.
• Coach and develop leaders to align behaviors with Hyatt’s Purpose and ensure succession readiness.
• Support leaders in aligning business objectives with Hyatt’s strategic priorities.
• Guide leaders in setting clear performance expectations and measurable goals.
• Collaborate with operations leaders to support engagement initiatives and customer service excellence.

Growth & Learning

• Lead Human Resources process reviews to improve efficiency, maximize team capabilities, and align HR priorities with Hyatt’s Brand.
• Champion and guide leaders through organizational change and area structures.
• Partner with Area and Regional teams on leadership development, succession planning, talent reviews, and individual development plans.
• Ensure completion of all new hire and annual compliance training requirements.

Serve – Human Resources Operations

• Act as the primary point of contact for leadership on day-to-day HR operations, engagement, recognition, and colleague relations.
• Foster a culture of open feedback through check-ins, feedback sessions, and empathy interviews.
• Identify and apply for relevant industry awards and hotel recognitions.
• Develop and support meaningful Hyatt Care initiatives that positively impact the local community.
• Handle colleague concerns and employment complaints with empathy, care, and professionalism.
• Ensure compliance with Hyatt policies, UAE labor laws, data security, and records retention requirements.
• Manage the Human Resources budget responsibly to control costs and support the hotel’s financial success.

Departure Experience

• Oversee departure processes and conduct exit interviews.
• Analyze exit data and provide insights to leaders to continuously improve the colleague experience and reduce turnover.

Qualifications

• 10+ years of progressive experience in HR and a minimum of 2 to 3 years as Director of Human Resources or in a comparable senior HR leadership role.
• Strong working knowledge of core Human Resources disciplines, including colleague relations, training and development, performance management, and diversity.
• Proven experience operating within the UAE Labor Law framework.
• Highly organized and detail-oriented with excellent time management and communication skills.
• Bachelor’s Degree or Postgraduate Degree in Human Resources or a related field.
• Professional certification or qualification in Human Resources or Talent Development is an advantage.

Skills & Competencies

• Strong coaching, advisory, and mentoring capabilities.
• Ability to influence, inspire, and motivate others with passion for people and culture.
• High-level conflict management skills with a collaborative, positive mindset.
• Outstanding interpersonal, communication, and presentation skills.
• Strategic thinker with a hands-on, service-oriented approach.