Director of Guest Services

Location

Full Time

Management

• Minimum of 7–10 years of experience in guest services or front office operations preferably in a luxury or upscale hospitality environment, with at least 3 years in a leadership role.
• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Proven track record of delivering high guest satisfaction scores, ability to lead and manage daily front office operations, ensuring alignment with brand standards and guest expectations.
• Strong leadership, communication, and interpersonal skills.
• Strong background in budget management, performance tracking, and achieving departmental goals.
• Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
• Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
• Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
• Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
• Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
• Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
• Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.
• Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Arabic speaking is an advantage, enhancing communication with a diverse guest demographic and supporting regional service excellence.
• At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.
• Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
• We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
• We’re looking for curious and creative people to join our team.
• If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.
• In joining Le Méridien, you join a portfolio of brands with Marriott International.

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