Director of Groups & Events
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Key skills for this role
About the Role
St. Regis Hotels & Resorts seeks a Director of Groups & Events to oversee event planning, service, and technology at the St. Regis Abu Dhabi.
Key Skills for This Role
Responsibilities
- Oversee the functions of Groups & Events Management, including Event Planning, Event Service and Event Technology.
- Manage all rooms aspects of assigned groups, including rooming lists, deposits, and contractual obligations.
- Lead the execution of brand service initiatives in event management areas.
- Develop and execute a Groups & Event Management strategy aligned with the brand's business strategy.
- Ensure exceptional customer service by consulting with clients and responding to satisfaction surveys.
Requirements
- High school diploma or GED; 4 years experience in event management, food and beverage, sales and marketing, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the Groups and Events field, including experience as a Director of Groups and Events.
Full Job Posting
Position Purpose
- Oversees the functions of Groups & Events Management, including Event Planning, Event Service and Event Technology.
- Ensures implementation of brand service strategy and brand initiatives.
- Manages all rooms aspects of assigned groups and uses discretion in dealing with group contacts.
Managing Event Management Operations and Budgets
- Researches and analyses new products, pricing and services of competition.
- Works with direct reports to review scheduled events and troubleshoot potential challenges.
- Ensures the property is apprised of all groups that will impact property operations.
- Works with culinary team to ensure compliance with food handling and sanitation standards.
- Oversees Event Operations including Banquets, Event Services and Event Technology.
- Oversees event planning team (BEO/Resume writers).
- Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
- Leads the execution of brand service initiatives in event management areas.
- Develops a Groups & Event Management strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Group Operations
- Manages the operational preparation for all group bookings, including guest deposits, mini hotels, room blocks, rooming list, cut off dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs.
- Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines.
- Maintains organized, accurate files on each group account and monitors the course of action for each account daily.
- Provides various reports and communications to Sales, Front Office and Accounting.
- Acts as primary Rooms Division contact in advance planning meeting.
- Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract.
- Attends Pre Convention Meetings, Bill Reviews and site visits for assigned groups.
- Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts.
Leading Event Management Teams
- Sets expectations and holds groups and event management leadership team accountable for desired service behaviors.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
- Ensures integration of departmental goals in game plans.
- Ensures brand and regional business initiatives are implemented and communicates follow up actions to team as necessary.
Managing Profitability
- Encourages calculated risk taking to generate incremental revenue and deliver excellent guest service.
- Works directly with major groups when high profile and financial impact will be significant.
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Ensuring Exceptional Customer Service
- Creates an atmosphere in all groups and event management operations areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Reviews and responds to results of Event Satisfaction Survey.
Qualification Standards
- High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the Groups and Events field, including experience as a Director of Groups and Events.
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