Director, Infrastructure & Operations

Lead, coach and inspire managers, technical leaders and operational teams across multiple technology disciplines.

Build a high-performance, inclusive culture grounded in trust, accountability, collaboration, service excellence and continuous learning.

Establish clear roles, decision rights, performance expectations and development plans that enable employees to succeed.

Develop workforce, succession and capability plans that ensure the right skills and capacity are available to meet current and future needs.

Promote employee engagement, recognition, wellbeing and retention while supporting teams through organizational and technology change.

Build strong partnerships across IT, business functions, provincial stakeholders and external service providers.

Lead significant operating and capital budgets with strong financial stewardship, forecasting, prioritization and benefits realization.

Develop business cases, investment recommendations and multi-year roadmaps that clearly articulate business value, cost, risk, dependencies and impacts of not proceeding.

Provide oversight and sponsorship for major infrastructure, operational and modernization programs, ensuring clear governance, delivery accountability and risk management.

Develop sourcing strategies and act as sponsor for strategic technology vendors and partners.

Lead contract negotiations, commercial governance, vendor performance management, service reviews, third-party risk and value optimization.

Identify opportunities to reduce cost and technical debt while improving service quality, resilience and organizational outcomes.

Participate as a key member of the senior IT leadership team and contribute to enterprise-wide technology strategy, governance and priority setting.

Translate complex technical topics into clear business implications, options and recommendations for executive and non-technical audiences.

Build consensus across stakeholders with competing priorities, dependencies and resource constraints.

Ensure I&O services, investments and risks are transparent through effective governance, reporting, documentation and communication.

Build effective relationships across WCLC, provincial partners and the technology vendor community.

10+ years of progressive experience in information technology or a related business environment.

5+ years of leadership experience with responsibility for people, strategy, budgets, staffing and service delivery.

Demonstrated success leading enterprise infrastructure, operations, cloud, service management or technology transformation.

Experience managing material budgets, major initiatives, strategic vendors and enterprise risk.

Experience advising senior executives and presenting complex technology choices in clear business terms.

A degree in computer science, information technology, engineering, business or a related discipline, or an equivalent combination of education and experience.

Experience in a regulated, highly available, multi-site or customer-facing environment is an asset.

Strategic thinking: Connects business priorities, technology direction, risk and investment into a practical roadmap.

People leadership: Builds trust, develops talent, sets clear expectations and creates accountability.

Executive communication: Explains complex issues clearly and tailors messages for technical, business and governance audiences.

Influence & collaboration: Builds consensus and secures commitment across organizational boundaries.

Decision-making: Uses judgement and evidence to make timely decisions in complex or ambiguous situations.

Change leadership: Creates clarity, engagement and momentum through transformation.

Integrity & resilience: Acts transparently, remains composed under pressure and takes ownership for outcomes.

Technical & Professional Knowledge

Enterprise infrastructure architecture, engineering, operations and lifecycle management.

Hybrid cloud, data centre, compute, storage, virtualization, backup and high availability.

Enterprise networks, SASE, telecommunications, secure connectivity and modern workplace technologies.

Microsoft 365, identity, endpoint management and collaboration services.

Cybersecurity principles, Zero Trust, vulnerability and patch management, infrastructure hardening and privileged access.

Disaster recovery, business continuity, ransomware recovery and recovery testing.

IT service management and ITIL-aligned incident, problem, change, asset, configuration and service-level practices.

Enterprise monitoring, observability, capacity management, automation, and orchestration. DevSecOps principles is an asset.

Asset discovery, CMDB, technology governance, technical debt and platform rationalization.

Vendor governance, strategic sourcing, contracts, licensing, third-party risk and cost optimization.

Technology financial management, investment planning, business cases, risk, audit and compliance.

Emerging infrastructure and operational technologies, including AI-enabled operations and automation.

Critical technology services are secure, reliable, resilient and supported by effective operational practices.

Technology risks, lifecycle needs and investment priorities are transparent and actively managed.

I&O roadmaps and investments deliver measurable business value and reduce operational risk.

Employees are engaged, leaders are developed and the function has the capabilities needed for the future.

Strategic partners deliver strong performance, innovation and value.

Business leaders view I&O as a trusted, responsive and forward-looking partner.

Who we are

You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.

We’d love to talk to you about how you fit into that.