Director, Global Learning & Development (Brand & Culture)
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Key skills for this role
About the Role
Kerzner International seeks a Director of Global Learning & Development to embed brand DNA and cultural values into learning and talent development worldwide. This role designs and deploys brand-led learning strategies, leads a global team, and partners with executive leadership.
Key Skills for This Role
Responsibilities
- Lead the global L&D strategy for brand and culture, aligning with the VP of L&D and broader HR strategy
- Partner with executive leadership, brand, and HR teams to translate company and brand vision into learning frameworks
- Lead global brand immersion initiatives, onboarding experiences, and storytelling experiences
- Serve as the global subject matter expert on culture transformation, brand immersion, and employee experience learning
- Design leadership and cultural capability programs that empower colleagues to role model brand behaviors
- Lead a global team of L&D professionals, ensuring high performance and consistent delivery
- Collaborate with Resort L&D Leads to develop and manage a pool of Departmental and Master Trainers
- Provide L&D support and guidance for all global resort pre openings
- Define success metrics and evaluate ROI of all learning initiatives
- Drive innovation in learning through digital platforms (e.g., LMS, LXP, mobile, AI)
- Manage budgets, vendors, academic partnerships, and external consultants
Requirements
- 10+ years of experience in Learning & Development, Talent Management, or Organizational Development
- At least 3 years in a senior regional leadership role
- Master’s degree in Human Resources, Organisational Psychology, Education, or related field
- Instructional design and graphic design skills
- Strong expertise in brand immersion, culture transformation, and employee experience learning
- Background in hospitality, retail, luxury, or customer centric industries preferred
- Experience implementing organisation wide learning technology (e.g., LMS, LXP)
- Recognized certification in L&D, HR, coaching, or organisational development (e.g., SHRM SCP, ATD CPTD, ICF, CIPD)
Full Job Posting
Job Summary
- The Director, Global Learning & Development (Brand & Culture) is responsible for embedding the company’s brand DNA and cultural values into every aspect of learning and talent development worldwide.
- This role ensures that development programs not only build capability but also strengthen brand identity, guest experience, and a high performance, emotionally engaged culture.
Key Responsibilities
- Lead the global L&D strategy for brand and culture, aligning with the VP of L&D and broader HR strategy.
- Partner with executive leadership, brand, and HR teams to translate company and brand vision, values, and service culture into learning frameworks and experiences.
- Lead global brand immersion initiatives, onboarding experiences, and storytelling experiences for all levels of the business and cultural activation workshops.
- Serve as the global subject matter expert on culture transformation, brand immersion, and employee experience learning.
- Partner with Brand, Marketing and Operations teams to ensure learning reflects brand voice, aesthetics, and guest experience standards.
- Design leadership and cultural capability programs and content that empower colleagues and managers to role model brand behaviors.
- Lead a global team of L&D professionals, ensuring high performance and consistent delivery in line with brand values, policies, and processes across all regions.
- Collaborate with Resort L&D Leads to develop and manage a pool of Departmental and Master Trainers, ensuring consistent, high quality training is delivered across all properties.
- Build capability, provide governance and relevant toolkits for global L&D teams to deliver brand and culture programs with consistency.
- Provide L&D support and guidance for all global resort pre openings, including on site presence as needed to ensure seamless launch and brand alignment.
- Define success metrics and evaluate ROI of all learning initiatives.
- Leverage data and insights to continuously evolve programs and strengthen employee engagement, talent development and retention, and brand aligned guest experience.
Skills, Experience & Educational Requirements
- 10+ years of experience in Learning & Development, Talent Management, or Organizational Development, with at least 3 years in a senior regional leadership role.
- Master’s degree in Human Resources, Organisational Psychology, Education, or related field.
- Instructional design and graphic design skills
- Strong expertise in brand immersion, culture transformation, and employee experience learning.
- Background in hospitality, retail, luxury, or customer centric industries preferred.
- Proven ability to design and implement innovative learning strategies at scale.
- Combines strong business acumen with a clear ability to translate culture and brand learning initiatives into measurable commercial outcomes
- Experience implementing organisation wide learning technology (e.g., LMS, LXP)
- Recognized certification in Learning & Development, HR, coaching, or organisational development (e.g., SHRM SCP, ATD CPTD, ICF, CIPD).
- Kirkpatrick evaluation training and certification (preferred).
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