Director, Digital Channels (UAE National)
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Key skills for this role
About the Role
A technology-led organization in the UAE seeks a Director of Digital Channels to lead large-scale customer-facing digital platforms. The role involves defining digital strategy, overseeing web and mobile platform development, and driving user experience and engagement.
Key Skills for This Role
Responsibilities
- Define and execute a digital channels strategy aligned with organisational priorities
- Lead the development and continuous enhancement of web and mobile platforms
- Drive integration of products and services across digital channels with a strong focus on user experience
- Oversee mobile application development and release cycles across app stores
- Monitor performance KPIs and optimise channels using data insights and customer feedback
- Ensure ongoing improvement of usability, accessibility, and engagement
- Manage departmental budgets, performance, and resource allocation
- Collaborate with senior stakeholders and external partners across a complex ecosystem
- Lead change initiatives and support ongoing transformation programmes
- Build and lead high performing, customer focused digital teams
Requirements
- 10+ years driving digital product and channel performance
- Experience leading large scale customer facing digital platforms
- Proven ability to define and execute digital channels strategy
- Experience managing departmental budgets and resource allocation
- Strong stakeholder management and collaboration skills
Full Job Posting
About Our Client
- A technology led organisation operating at significant scale within the UAE, focused on delivering advanced digital platforms and services across a complex and evolving ecosystem.
- The organisation plays a key role in driving digital transformation, with a strong emphasis on customer experience, platform adoption, and continuous innovation.
Job Description
- Define and execute a digital channels strategy aligned with organisational priorities
- Lead the development and continuous enhancement of web and mobile platforms
- Drive integration of products and services across digital channels with a strong focus on user experience
- Oversee mobile application development and release cycles across app stores
- Monitor performance KPIs and optimise channels using data insights and customer feedback
- Ensure ongoing improvement of usability, accessibility, and engagement
- Manage departmental budgets, performance, and resource allocation
- Collaborate with senior stakeholders and external partners across a complex ecosystem
- Lead change initiatives and support ongoing transformation programmes
- Build and lead high performing, customer focused digital teams
The Successful Applicant
- Define and execute a digital channels strategy aligned with organisational priorities
- Lead the development and continuous enhancement of web and mobile platforms
- Drive integration of products and services across digital channels with a strong focus on user experience
- Oversee mobile application development and release cycles across app stores
- Monitor performance KPIs and optimise channels using data insights and customer feedback
- Ensure ongoing improvement of usability, accessibility, and engagement
- Manage departmental budgets, performance, and resource allocation
- Collaborate with senior stakeholders and external partners across a complex ecosystem
- Lead change initiatives and support ongoing transformation programmes
- Build and lead high performing, customer focused digital teams
What's on Offer
- Leadership role within a high impact, large scale digital environment
- Opportunity to shape and enhance widely used digital platforms
- Exposure to complex ecosystems and high visibility initiatives
- Strategic influence across customer experience and digital performance
- Long term career growth within a transformation driven organisation
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