Director- Delivery & Installation Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Confidential company seeks a Director of Delivery & Installation Operations in Dubai to industrialize delivery and installation operations.
Key Skills for This Role
Responsibilities
- Design, document, and implement end to end operational workflows covering scheduling, dispatch, installation sequencing, and project closure
- Standardize all field execution processes across crew types, project categories, and site conditions
- Build and maintain operational SOPs, handover protocols, and quality checkpoints
- Own the daily and weekly scheduling function for all active installation and delivery projects
- Implement dispatch optimization logic to maximize crew utilization and minimize idle time
- Develop priority sequencing models that account for site readiness, product availability, and customer commitments
- Manage resource conflicts and reallocate teams dynamically in response to live operational changes
- Establish and operate a live control tower function providing real time visibility into all active projects
- Define and monitor key operational KPIs: on time completion rate, revisit rate, crew utilisation, SLA adherence, and delay frequency
- Build dashboards and reporting structures for daily operational review and senior management reporting
- Identify operational bottlenecks early and drive structured resolution
- Manage crew capacity planning, deployment, and productivity tracking
Requirements
- Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Business Administration, or related field
- Master's degree (MBA or MSc Operations/Supply Chain Management) preferred
- Relevant operational or project management certification (PMP, APICS CPIM, or equivalent)
- Lean Six Sigma Black Belt or Green Belt; PRINCE2; Certified Supply Chain Professional (CSCP)
- Minimum 15 years in operations leadership, with at least 5 years at a senior management or director level
- Proven track record in high volume last mile delivery or installation environments (25+ daily projects)
- Demonstrated experience transitioning reactive operational models into scalable, process driven execution frameworks
- Experience managing concurrent projects across multiple sites with dynamic resource allocation
- Experience building and leading cross functional operations teams of 20 or more
- Track record of leading operational technology deployments (scheduling, FSM, ERP, or dispatch systems)
- Demonstrated understanding of last mile logistics, field service operations, or installation project management
- Experience with furniture, fit out, modular kitchen, or home installation industries
Full Job Posting
Role Overview
- This role exists to industrialize delivery and installation operations by introducing scalable operational systems, process discipline, and advanced last mile execution methodologies into a high volume, concurrent project environment.
- The organization currently operates approximately 25 active customer projects per day across varying project sizes, product categories, installation durations, site conditions, and customer expectations.
- The core challenge is the absence of advanced process driven operational leadership capable of transforming fragmented execution into a scalable, predictable, and systemized operational engine.
Key Responsibilities
- Design, document, and implement end to end operational workflows covering scheduling, dispatch, installation sequencing, and project closure.
- Standardize all field execution processes across crew types, project categories, and site conditions.
- Build and maintain operational SOPs, handover protocols, and quality checkpoints.
- Transition the department from reactive firefighting to a structured, repeatable execution model.
- Own the daily and weekly scheduling function for all active installation and delivery projects.
- Implement dispatch optimization logic to maximize crew utilization and minimize idle time.
- Develop priority sequencing models that account for site readiness, product availability, and customer commitments.
- Manage resource conflicts and reallocate teams dynamically in response to live operational changes.
- Establish and operate a live control tower function providing real time visibility into all active projects.
- Define and monitor key operational KPIs: on time completion rate, revisit rate, crew utilisation, SLA adherence, and delay frequency.
- Build dashboards and reporting structures for daily operational review and senior management reporting.
- Identify operational bottlenecks early and drive structured resolution.
Qualifications
- Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Business Administration, or a related field.
- Master's degree (MBA or MSc Operations/Supply Chain Management) preferred.
- Relevant operational or project management certification (PMP, APICS CPIM, or equivalent).
- Lean Six Sigma Black Belt or Green Belt; PRINCE2; Certified Supply Chain Professional (CSCP).
- Minimum 15 years in operations leadership, with at least 5 years at a senior management or director level.
- Proven track record in high volume last mile delivery or installation environments (25+ daily projects).
- Demonstrated experience transitioning reactive operational models into scalable, process driven execution frameworks.
- Experience managing concurrent projects across multiple sites with dynamic resource allocation.
- Experience building and leading cross functional operations teams of 20 or more.
- Track record of leading operational technology deployments (scheduling, FSM, ERP, or dispatch systems).
- Demonstrated understanding of last mile logistics, field service operations, or installation project management.
- Experience with furniture, fit out, modular kitchen, or home installation industries.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential
Global Human Resources Director
Dubai, UAE
A confidential company seeks a Global Human Resources Director to lead global HR functions from Dubai. The role involves strategic HR leadership, talent acquisition, performance management, compensation, compliance, and
Senior Specialist - Risk & Business continuity ( UAE national )
Dubai, UAE
The employer is seeking a Senior Specialist to support enterprise resilience initiatives, including business continuity management, crisis preparedness, risk assessments, and recovery planning. The role requires collabor
Chemist
Dubai, UAE
We are seeking a Chemist for a full-time, on-site role in Dubai to perform chemical analysis and laboratory testing of soil and water samples. Requires a Bachelor's degree in Chemistry or related field and 2-5 years of e
Housekeeper
Doha, QAT
A prestigious VIP household in Qatar is seeking a professional Housekeeping Attendant for a live-in position. The role involves maintaining exceptional cleanliness and presentation standards, handling luxury furnishings,
Head of Corporate Governance & Board Secretariat
Dubai, UAE
A large diversified organization seeks an accomplished executive to lead Corporate Governance and Board Secretariat functions. The role oversees governance frameworks, legal compliance, enterprise risk, ESG, and Board su
Financial Analyst – Growth & Investments
Dubai, UAE
A confidential company seeks a Financial Analyst to support expansion strategy through financial modeling, feasibility studies, and investment analysis. You will build models, evaluate deals, and provide commercial insig
Senior Azure AI Engineer
Dubai, UAE
A confidential company is seeking a Senior Azure AI Engineer to design, develop, and deploy enterprise AI solutions on Microsoft Azure. The role requires deep expertise in the Azure AI ecosystem, including Azure AI Found
Document Controller
Dubai, UAE
Job Description – Document Controller (Construction Site) Job Title Document Controller Department Projects / Site Administration Reports To Project Manager / Project Director Job Summary The Document Controller is respo
Global Human Resources Director
Dubai, UAE
Senior Specialist - Risk & Business continuity ( UAE national )
Dubai, UAE
Chemist
Dubai, UAE
Housekeeper
Doha, QAT
Head of Corporate Governance & Board Secretariat
Dubai, UAE
Financial Analyst – Growth & Investments
Dubai, UAE
Senior Azure AI Engineer
Dubai, UAE
Document Controller
Dubai, UAE