Director- Delivery & Installation Operations
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Key skills for this role
About the Role
A confidential company seeks a Director of Delivery & Installation Operations in Dubai to industrialize last-mile operations. You will design scalable systems, optimize scheduling, and lead a team.
Key Skills for This Role
Responsibilities
- Design, document, and implement end to end operational workflows covering scheduling, dispatch, installation sequencing, and project closure
- Standardize all field execution processes across crew types, project categories, and site conditions
- Own the daily and weekly scheduling function for all active installation and delivery projects
- Implement dispatch optimization logic to maximize crew utilization and minimize idle time
- Establish and operate a live control tower function providing real time visibility into all active projects
- Define and monitor key operational KPIs: on time completion rate, revisit rate, crew utilisation, SLA adherence, and delay frequency
- Manage crew capacity planning, deployment, and productivity tracking
- Define and enforce SLA frameworks covering installation lead times, communication standards, and escalation thresholds
- Lead the evaluation, selection, and implementation of operational management technology
- Build and mentor a high performance operational leadership team within the department
Requirements
- Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Business Administration, or related field
- Master's degree (MBA or MSc Operations/Supply Chain Management) preferred
- Relevant operational or project management certification (PMP, APICS CPIM, or equivalent)
- Lean Six Sigma Black Belt or Green Belt; PRINCE2; Certified Supply Chain Professional (CSCP) preferred
- Minimum 15 years in operations leadership, with at least 5 years at a senior management or director level
- Proven track record in high volume last mile delivery or installation environments (25+ daily projects)
- Demonstrated experience transitioning reactive operational models into scalable, process driven execution frameworks
- Experience managing concurrent projects across multiple sites with dynamic resource allocation
- Experience building and leading cross functional operations teams of 20 or more
- Track record of leading operational technology deployments (scheduling, FSM, ERP, or dispatch systems)
Full Job Posting
Role Overview
- This role exists to industrialize delivery and installation operations by introducing scalable operational systems, process discipline, and advanced last mile execution methodologies.
- The organization currently operates approximately 25 active customer projects per day across varying project sizes, product categories, installation durations, site conditions, and customer expectations.
- The core challenge is the absence of advanced process driven operational leadership capable of transforming fragmented execution into a scalable, predictable, and systemized operational engine.
Key Responsibilities
- Operational Architecture & Process Design: Design, document, and implement end to end operational workflows.
- Multi Project Scheduling & Dispatch Optimization: Own the daily and weekly scheduling function for all active installation and delivery projects.
- Operational Control Tower: Establish and operate a live control tower function providing real time visibility into all active projects.
- Workforce Coordination & Utilisation: Manage crew capacity planning, deployment, and productivity tracking.
- Customer Coordination & SLA Management: Define and enforce SLA frameworks covering installation lead times, communication standards, and escalation thresholds.
- Technology & Systems Integration: Lead the evaluation, selection, and implementation of operational management technology.
- Cross Functional Coordination: Act as the primary operational interface between the installation department, sales, logistics, procurement, and customer experience teams.
- Leadership & Culture: Build and mentor a high performance operational leadership team within the department.
Academic Qualification & Experience
- Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Business Administration, or a related field.
- Master's degree (MBA or MSc Operations/Supply Chain Management) preferred.
- Relevant operational or project management certification (PMP, APICS CPIM, or equivalent).
- Lean Six Sigma Black Belt or Green Belt; PRINCE2; Certified Supply Chain Professional (CSCP) preferred.
- Minimum 15 years in operations leadership, with at least 5 years at a senior management or director level.
- Proven track record in high volume last mile delivery or installation environments (25+ daily projects).
- Demonstrated experience transitioning reactive operational models into scalable, process driven execution frameworks.
- Experience managing concurrent projects across multiple sites with dynamic resource allocation.
- Experience building and leading cross functional operations teams of 20 or more.
- Track record of leading operational technology deployments (scheduling, FSM, ERP, or dispatch systems).
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