Director, Customer Practice Digital Solutions (CXT)

About Us

WHO YOU’LL WORK WITH

WHAT YOU’LL DO

• Your core responsibilities will include:
• AI / tech strategy and leadership
• Own the outcome-based roadmap for AI / tech products in the portfolio, including integration with tech products / components owned by other solutions – grounded in client / user needs, technical constraints, and future-back vision
• Stay on top of industry and technology trends and the competitor ecosystem, balancing what's possible with what serves the Solution vision and maintaining a PoV on build / buy / partner
• Role model continuous AI / tech innovation by leading discovery efforts to test hypotheses, validating what's valuable for clients / users, and turning Bain IP and insights into tangible products and client-facing offerings
• Mentor a team of product managers that lead individual innovations and build a high-performance culture
• Define and execute quarterly objectives and key results, continuously measuring and reporting on progress and direct decisions on the product backlog, positioning, budgeting, pricing, and go-to-market strategy
• Delivery and execution
• Drive AI / tech innovation throughout the product lifecycle:
• + Ideate + discover with internal stakeholders, potential clients and users
• + Test + learn with Lighthouse clients (leveraging insights to generate IP and data assets)
• + Scale successful innovations to drive consulting revenue and client outcomes
• + Evolve to stay differentiated and market competitive
• + Measure + collect continuous feedback internally and externally
• Deliver cross-product strategic initiatives, reporting progress and outcomes to senior leadership
• Draft business plans for new innovations that demonstrate compelling value proposition and ROI to secure internal funding
• Draft business plans that demonstrate compelling value proposition and ROI to secure internal funding
• Ensure consistency with firmwide best practices and policies related to data governance and infrastructure
• Lead demos and establish credibility with internal stakeholders
• Advisory and collaboration
• Collaborate closely with the Global Solution Leader to:
• + Develop evergreen 3-year Solution strategy and plan, including supporting technical roadmap
• + Make build / buy / partner decisions
• + Deliver offerings that clients value and that differentiate Bain in the market
• + Drive consulting revenue and growth for the Solution
• Share and leverage best practices (process, data, tools, and otherwise) across Bain, avoiding siloed problem solving

About You

• AI product management experience
• Bachelor's or Master's degree in business, technology, or a relevant field
• 6-9 years of product management experience
• Deep product intuition paired with a bias for validation and iteration
• Experience building products related to the customer experience
• Ability to clearly translate technical concepts, priorities, trade-offs for non-technical audiences
• Strong storytelling skills: you can rally a team, align stakeholders, and inspire users
• Experience building with LLMs or other AI tools
• Additional skills and experience
• Ability to structure and lead complex business research and analysis in fast-paced environment, as well as the skills to drive to pragmatic business insights
• Experience working closely with internal and external users to deeply understand, document, analyze, and synthesize user needs into product priorities, roadmap plans, and detailed specifications
• Facility / aptitude with agile product development lifecycle for digital technologies
• Proven track record of building successful AI / tech products from ideation to product / market fit and scaling
• Relevant experience or interest in digital solutions as a lever to drive business results
• Personal passion and excitement to learn new technologies, market trends and how AI will change the CXT Solution
• Advanced skills in facilitating and fostering consensus among diverse teams
• Exceptional communication skills that enable building cross-functional relationships and managing projects across multiple teams; experience and proficiency creating high quality presentations
• Demonstrated track record of leading diverse teams with a variety of skillsets and expertise
• Demonstrated problem solving and organizational skills with a proven track record of being a self-starter (comfortable with what could be a remote supervisor and team)
• Previous experience in consulting or advisory roles, with a demonstrated ability to engage with clients, understand their needs, and deliver value-added solutions
• Personal attributes
• Entrepreneurial and at-cause: knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; “roll up the sleeves” type of attitude, with an eye for continuous improvement
• A servant leader: track record of managing high-performing, service-oriented team members, motivating and developing colleagues above and below their own tenure and enabling their success
• Future-oriented: appetite to advocate for the customer, disrupt and innovate
• Collaborative: knows how to work with and through others to drive results and make change happen; well connected, with an extensive network of potentially relevant relationships
• Fun: passionate yet humble – someone Bainies and clients enjoy interacting with